Digital Transformation of Ontario's ADR Sector

2019冠状病毒病大流行的全球影响突然使安大略省替代性争议解决（ADR）部门转向使用在线争议解决和法院、法庭和其他争议解决听证会和程序的虚拟平台。安大略ADR协会（ADRIO）是为ADR从业人员和有抱负的从业人员提供收入的非营利性行业协会。ADRIO在安大略省拥有900多名会员，通过支持调解员、仲裁员、裁定员、调解员和ADR学生等从业人员的认证和专业发展，致力于提高省级ADR行业的实践质量和标准。ADRIO目前的数据库管理系统（DMS）在提供客户关系管理和相关客户-从业人员参与识别方面功能有限。ADRIO面临的技术挑战是他们有限的资源和专业知识，无法将现有的DMS转变为更直观和可访问的客户界面。该项目的目标是改变ADR从业人员与客户的互动方式，更好地了解ADR从业人员的需求和面临的挑战；并确定新的发展实践。EngageGrant将支持数据管理在线数字工具的研究、识别和试点测试，这将使ADRIO的流程更高效，同时满足安大略省ADR行业的新需求。

The global effects of the COVID-19 pandemic have abruptly shifted the Ontario Alternative DisputeResolution (ADR) sector towards the use of online dispute resolution and virtual platforms for courts,tribunals, and other dispute resolution hearings and processes. The ADR Institute of Ontario (ADRIO) is arevenue-generating non-profit industry association for practicing and aspiring practitioners of ADR. With amembership of over 900-strong across Ontario, ADRIO strives to enhance the quality and standards of practice in the provincial ADR sector by supporting accreditation and professional development of practitioners,including Mediators, Arbitrators, Adjudicators, Facilitators, and ADR students. ADRIO's current databasemanagement system (DMS) has limited functionality to provide client relationship management and relatedclient-practitioner engagement identification. The technical challenge experienced by ADRIO is their limited resources and expertise to change the existing DMS into a more intuitive and accessible customer interface.The goal of this project is to transform how ADR practitioners interact with their clients, better understand the needs and challenges experienced by ADR practitioners; and identify new evolving practices. The EngageGrant will enable research, identification, and pilot testing of an online digital tool for data management, whichwill make ADRIO's processes more efficient, while addressing the emerging needs of Ontario's ADR sector.