Positive Feedback and Self-Reflection: Features to Support Self-efficacy among Underrepresented Job Seekers

Positive Feedback and Self-Reflection: Features to Support Self-efficacy among Underrepresented Job Seekers
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积极反馈和自我反思:支持代表性不足的求职者自我效能的特征

DOI:
10.1145/3313831.3376717
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发表时间:
2020
期刊:
Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
影响因子:
--
通讯作者:
Hsiao, Joey Chiao-Yin
Hsiao, Joey Chiao-Yin
中科院分区:
--
文献类型:
--
作者:
Dillahunt, Tawanna R.;Hsiao, Joey Chiao-Yin

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在当今的就业市场上,技术在找工作方面发挥着关键作用。然而,大多数失业者,例如受教育程度有限或属于种族和少数民族的人,并没有得到现有数字就业工具的很好支持。因此,我们进行了为期8个月的随机现场实验,以评估两种工具——review - me和interview4——旨在解决这些求职者的关键就业需求。运用计划行为理论,考察了工具对求职者求职自我效能感、主观规范和求职态度三个影响因素的影响。我们的访谈数据表明,这些工具对所有因素都有积极影响,但我们的调查结果却喜忧参半。访谈结果表明,这些趋势是由积极反馈和自我反思引起的。我们提供了将这两个功能集成到未来的工具和技术中的方法,以提高未被充分代表的求职者的学习记忆。
Technologies play a key role in finding employment in today's job market. However, the majority of those who are unemployed, e.g., individuals who have limited education or who are racial and ethnic minorities, are not well supported by existing digital employment tools. Therefore, we conducted an 8-month randomized field experiment to evaluate two tools-Review-Me and Interview4-designed to address these job seekers' key employment needs. We used the Theory of Planned Behavior to examine the tools' effects on three factors influencing job seekers' job search intention: job search self-efficacy, subjective norms, and job search attitudes. Our interview data suggested that the tools positively affected all factors, but our survey results were mixed. Interview results suggest that these trends were caused by positive feedback and self-reflection. We contribute ways to integrate these two features into future tools for, and techniques to increase study retention among, underrepresented job seekers.
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