Collaboration Resilience: Restoring Human Infrastructure with Technology

近年来，我们经历了破坏世界各地关键基础设施的重大事件：9/11、卡特里娜飓风、自然灾害、恐怖袭击和无数战争。这些事件造成了巨大的工作中断，造成了巨大的经济损失。这种混乱并不新鲜。新的情况是，我们现在生活在一个联网的移动的信息和通信技术（信通技术）对全世界许多人来说几乎无处不在的时代。这项研究探讨了在环境受到破坏时，如何利用信通技术修复人类基础设施，即人们通过各种网络和社会安排建立的关系模式。与IBM海法（以色列）合作，该项目的主要数据收集将是对人们在最近以色列-黎巴嫩战争中的经历进行人种学实地研究。对这些数据的分析将为支持人们在重大中断后恢复人力基础设施以完成工作的技术需求提供信息。本研究的主要创新之处在于它对人类和技术基础设施之间相互作用的全面和综合的看法。更广泛的影响：有效的协作在社会中发挥着至关重要的作用，了解如何在环境破坏后修复人类基础设施将以非常真实的方式造福于人们的生活。这些结果还可以帮助组织制定有效的计划，以恢复协作工作的人力基础设施。

In recent years, we have experienced major events that have disrupted critical infrastructures all over the world: 9/11, Hurricane Katrina, natural disasters, terrorist attacks, and numerous wars. These events have resulted in huge work disruptions with substantial economic costs. Such disruptions are not new. What is new is that we are now living in an age where networked mobile information and communication technologies (ICT) are nearly ubiquitous for many people worldwide. This research examines how human infrastructure, the patterns of relationships of people through various networks and social arrangements, can be repaired using ICTs when the environment is disrupted. In partnership with IBM Haifa (Israel), the primary data collection for this project will be an ethnographic field study of people's experience with the recent Israeli-Lebanese war. Analysis of these data will inform requirements for technologies that support people in their attempts at restoring their human infrastructure for accomplishing work following a major disruption. The key innovation in this research is its comprehensive and integrated view of the interplay between the human and technical infrastructures. Broader Impacts: Effective collaboration has a vital role in society and understanding how human infrastructure can be repaired in the aftermath of an environmental disruption will benefit people's lives in very real ways. These results can also help organizations to develop effective plans for restoring the human infrastructure for collaborative work.