Communication at the boundaries of the social world. Towards a theory of the personal addressability of new Interaction Technologies

这项研究项目对社会世界边界的辩论做出了重大贡献，这场辩论既基于卢赫曼传播理论，也基于实证调查。它的目的是开发一种新的交互技术，如机器人和对话代理的个人可寻址理论。为此，将首先开发基于传播理论的分析工具，允许在社会世界的边界进行实证调查。其次，这些工具将被应用于博物馆环境中的人机交互的实证研究，在博物馆环境中，两个机器人和一个具体化的对话代理充当博物馆导游，并与参观者互动。主要的经验性问题是，互动技术是否会在沟通过程中成为相关的个人地址。第三，计划进行系统的比较，以阐明博物馆环境中的人机交互与其他应用领域(如老年护理)的异同。在这三个工作步骤的相互作用中，将发展一种新的交互技术的个人可寻址理论，该理论将告知如何在社会和技术实体的界面上划定、稳定和/或转换边界。

The research project makes a substantial contribution to the debate on the boundaries of the social world, which is based both on a Luhmannian approach to communication theory and on empirical investigations. It aims for the development of a theory of the personal addressability of new Interaction Technologies such as robots and conversational agents. For this, first analytical tools based on communication theory will be developed, which allow for empirical investigations at the boundaries of the social world. Second, these tools will be applied in empirical research on human-machine interaction in a museum setting where two robots and an embodied conversational agent serve as museum guides and interact with the visitors. The leading empirical question is, whether the Interaction Technologies become relevant personal addresses during communication processes. Third, systematical comparisons are planned, to elucidate similarities and differences between human-machine interaction in the museum setting and other fields of application like (elderly) care. In the interplay of these three work steps, a theory of the personal addressability of new Interaction Technology will be developed, which will inform about how boundaries in the interface of society and technical entities are drawn, stabilized and/or transformed.