E-competences and imparting e-competences in medium-sized local administrations

联邦结构、复杂的法律法规以及大量的利益相关者使公共部门的数字化成为一项重大挑战，特别是在德国。在这种情况下，政府官员的电子政务能力（e-competence）被证明是数字化项目和整个公共部门数字化的决定性成功因素。以前关于电子能力的研究，特别是框架和电子能力培训，包括电子政务校园，为中等城镇的具体挑战提供了有限的附加值。一方面，中等城市在确定能力需求时必须考虑到地方结构和行政任务。另一方面，在一项研究中，有必要制定适当的职位安排战略，使公职人员具备适当的能力，并为他们提供持续培训。（“能力”）在研究小组“未来智能城镇”开发了一个可配置的参考模型，显示了必要的电子能力，为所有角色在中等，在这方面，需要建立一个小型的地方行政机构，并根据中等城市的标准，建立典型的角色-能力简介，以便行政机构能够满足数字化要求，在内部以及在与公民和公司的接触面上提供面向客户的服务。此外，该分项目还涉及公职人员如何成功获得这些电子能力的问题。因此，该子项目可以提高整个中等城镇的电子能力，从而利用数字化的可能性，实现更有效的流程和更方便市民的服务。这在几个方面有助于中等城镇的宜居性。公民和企业不得不花更少的时间申请和使用行政服务。他们认为公共行政部门具有数字能力，这可以增加信任。同样，效率提高所节省的资金可以投资于福利贡献更高的商品，如教育、文化和体育。由于中等城镇在结构和服务提供方面也不同质，因此必须根据特定中等城镇的标准形成特定角色的电子能力服务束。为此，必须使待开发的参考模型可配置，即根据标准可调整。该参考模型包括中型城镇特有的任务、角色、数据和流程，以及为有效提供对业主友好的服务而采用的适当调解技术。

Federal structures, complex laws, and regulations as well as a large number of involved stakeholders make the public sector digitalisation a major challenge, especially in Germany. In this context, the e-government competence (e-competence) of public officials is proving to be a decisive success factor for digitalization projects and public sector digitalization as a whole. Previous research on e-competence, in particular frameworks, and e-competence training, including the eGov-Campus, offer limited added value for the specific challenges in medium-sized towns. On the one hand, it is necessary for medium-sized towns that local structures and administrative tasks are considered when defining competence needs. On the other hand, there is a need for adapted placement strategies to equip public officials with the appropriate competences and to provide them with continuous training.The sub-project "e-competences and imparting e-competences in medium-sized local administrations" ("Competences") within the research group "Future Smart Towns" develops a configurable reference model that shows the necessary e-competences for all roles in medium-sized local administrations and, depending on medium-sized town criteria, prototypical role-competence profiles so that the administrations can meet the digital requirements for providing customer-oriented services internally and at the interface to citizens and companies. In addition, the sub-project also addresses the question of how public officials can successfully acquire these e-competences. The sub-project can thus achieve an increase in the e-competence of a medium-sized town as a whole, so that the possibilities of digitalisation are exploited for more efficient processes and more citizen-friendly services. This contributes to the liveability of a medium-sized town in several ways. Citizens and businesses have to spend less time applying for and using administrative services. They perceive the public administration as digitally competent, which can lead to an increase in trust. Similarly, savings from increased efficiency can be invested in goods with a higher welfare contribution, such as education, culture, and sports. Since medium-sized towns are also not homogeneous in their structure and service provision, the role-specific e-competence service bundle must be formed criterion-dependently for specific medium-sized towns. For this purpose, it is necessary to make the reference model to be developed configurable, i.e. adaptable according to the criteria. The reference model includes tasks, roles, data, and processes specific to medium-sized towns as well as adequate mediation techniques for the efficient provision of stakeholder-friendly services.