A Method of Evaluating / Diagnosing TQM Considering Organization's Status.

TQM的自我评估有多种方法。然而，这些方法没有充分考虑到促进全面质量管理的关键活动在不同阶段之间是不同的，例如，介绍，发展，发展和先进。此外，虽然企业类型和规模的差异会影响TQM的推进方法，但在TQM的自我评估中如何考虑这些差异还没有明确的说明。影响TQM推进的因素有：1）企业类型和规模等组织特征，2）TQM实施状况。在本研究中，首先关注因素2）。通过对德明奖、日本质量奖和ISO9000评估注册项目的思考，提出了一个全面质量管理自我评估的框架。本研究以实际组织为例，探讨全面品质管理的发展历程，并分析全面品质管理的现况对推动全面品质管理的成效有何影响。在此基础上，提出了一种TQM自我评估方法，并重点分析了因素1），选取不同业务类型和规模的组织，对该方法进行了改进，使其适合于不同业务类型和规模的组织，并要求其应用该方法进行TQM自我评估。分析了各组织从应用该方法到策划TQM推广过程中所遇到的困难，并分析了这些困难与企业类型和规模以及组织所采用的推广方法之间的关系。在此基础上，结合企业类型和规模，探讨了企业全面质量管理的自我评估和推进方法。

There have been various methods for self-assessment of TQM. These methods, however, did not sufficiently consider the fact that the key activities for the promotion of TQM differ from phase to phase, e.g., introduction, developing, developed and advanced. Moreover, although the differences between business type and scale affect the methods of promoting TQM in an organization, how to consider them in self-assessment of TQM has not been clarified.As the factors which affect the promotion of TQM, the followings can be listed: 1) the organization's characteristics like business type and scale, and 2) status of TQM implementation. In this study, Factor 2) was focused first. A framework for self-assessment of TQM was derived through the considerations on the evaluation items of Deming Prize, Japan Quality Award, and ISO 9000 assessment and registration program. This framework was used to investigate the development processes of TQM in actual organizations and analyze how the effects of the promotion of TQM depend on the status of TQM. Based on the analysis, a method for self-assessment of TQM was proposed.Next, Factor 1) was focused, and the organizations of different business type and scale were selected and asked to apply the proposed method for self-assessment of TQM after the method was modified to fit for each business type and scale. The difficulties which each organization felt in the process from the application of the method to planning of TQM promotion were examined, with the relationships between these difficulties, business type and scale, and promotion methods adapted in the organization being analyzed. Based on the analysis, the methods of self-assessing and promoting TQM with considering business type and scale were discussed.