Enabling organizations to automate Customer Services with powerful yet easy-to-create Telephone Virtual Assistants

无论您是小型企业还是大型企业，用于自动化客户服务的电话虚拟助理（TVA）都可以成为您企业的巨大资产。这些“机器人礼宾员”随时待命，全天候工作，并将不知疲倦地处理客户的查询，以确保他们得到回答，采取行动，并解决。该项目的目标是响应组织在识别和访问创建复杂的TVA所需的专业知识时遇到的困难，并响应市场上常见的开发工具的弱点来构建此类助手，该项目的成果将是一个新的软件开发工具集，使企业能够轻松、廉价地创建功能强大的自动化客户服务TVA，与客户进行类似人类的对话。由企业创建的TVA将根据客户的确切需求量身定制，重要的是，不需要内部的专业知识。该项目扩展了非常成功的Innovate UK项目所做的工作，这些项目导致构建了特定行业和多语言的TVA，这些TVA在理解用户语言方面非常成熟。这些TVA远远优于市场上使用传统工具创建的TVA。

Whether you are a small business or large enterprise, a Telephone Virtual Assistant (TVA) for automated customer services can be a huge asset to your business. These 'robotic concierges' are on hand and available to work 24/7 and will tirelessly attend to customer queries to ensure they are answered, actioned, and resolved.The goal of this project responds to the difficulties organisations have in identifying and accessing specialist expertise necessary to create a sophisticated TVA, and responds to the weaknesses of developer tools on the market commonly available to build such assistants, such as Google's Dialogflow.The outcome of this project will be a new software development toolset that allows businesses to easily and cheaply create powerful automated customer service TVAs that have human-like conversations with customers. A TVA created by a business will be tailored to suit the exact needs of customers, and importantly, will not require specialist expertise in-house.This project extends work undertaken in highly successful Innovate UK projects that resulted in building industry-specific and multilingual TVAs that are sophisticated in understanding users' language. These TVAs far outperform those created using conventional tools on the market.