Increasing the social mobility of frontline workers

英国每5名一线员工中就有一人受雇于零售、医疗保健和酒店业，其中近50%的人正在考虑辞职(麦肯锡，2022)。这一点很重要，因为这部分劳动力主要由社会经济背景较低的人组成，更年轻(55%在35岁以下)，更多样化(40%的亚裔或黑人)(国家统计局，2017年)。缺乏成长机会和职业发展一直是一线员工考虑跳槽的两大原因之一。我们的创新在于，在智能数字教练机器人NEO的帮助下，将机会扩展到数十万一线员工，NEO将引导人们沿着定制的职业成长道路，根据角色和公司量身定做。NEO，这个教练机器人，将接受培训，不仅推动员工积极追求他们的提升技能之旅，而且还将与每位员工建立融洽的关系，以了解他们的特殊情况，并帮助他们克服障碍。NEO解决了中型公司在提升一线员工技能方面的两个主要挑战--缺乏高质量的公司提供的成长道路，以及经常被报道的员工对自己在考虑到内部障碍或外部因素时缺乏信心进行培训的能力。NEO有潜力成为游戏规则的改变者，推动一线员工的社会流动性，提高他们的技能，提高他们的生产率和参与度。它将能够同时提高数千名员工的技能，全天候，无限扩展任何人力资源部门的资源。

One out of every 5 frontline workers in the UK, or 7.7M people, is employed by the retail, healthcare and hospitality sectors and close to 50% of them are considering quitting (McKinsey, 2022). This is important as this portion of the workforce is predominantly made up of those from lower socio-economic backgrounds, is younger (55% under 35) and is more diverse (40% of Asian or Black ethnicity) (ONS, 2017). Lack of growth opportunities and career development consistently score among the top two reasons frontline employees consider switching jobs.Our innovation consists in scaling opportunities to hundreds of thousands of frontline workers with the help of a smart digital coachbot, NEO, which will guide people along customized career growth paths, tailor-built by roles and company. NEO, the coachbot, will be 'trained' not only to nudge employees to actively pursue their upskilling journey, but also to build rapport with each employee to understand their particular circumstances and help them overcome barriers.NEO addresses the two main challenges of mid-sized companies in upskilling frontline staff - a lack of quality company-provided growth paths as well as an often reported employee lack of confidence in one's own ability to pursue training given internal barriers or external factors.NEO has the potential to be a game changer in advancing the social mobility of frontline workers, increasing their skill set, productivity and engagement. It will be able to simultaneously upskill thousands of employees, 24/7, infinitely scaling the resources of any HR department.