Bringing full-service IT support to remote workers and SMEs to fuel the post-crisis recovery

各行各业的小公司都在通过部署在线替代其核心服务来适应当前环境--无论是提供食物和餐饮的餐馆、提供在线咨询的医生、提供流媒体内容的表演者和艺术家，还是提供法律服务的律师。与此同时，大公司依赖分散的在家工作人员来维持业务关键型活动。无论解决新冠肺炎危机的确切时间或方式如何，我们知道在线服务交付和分散的团队将是一个持久的特征。2015年，已经有420万人在家工作(英国国家统计局)。这一快速增长的群体，以及560万微型中小企业，在获得专业连接和在线服务方面提供的服务很差。他们依赖国内级的互联网连接和临时IT支持服务来维持关键业务运营。最终用户往往对技术提供商服务台告诉他们问题出在另一家技术组织而感到沮丧。服务帮助台有处理他们无法解决的支持电话的费用。想象一下，由于银行应用程序运行缓慢、视频会议平台无法正常工作或电子邮件服务无法正常工作，互联网服务提供商接到了一个电话。所有这些服务都不是由互联网服务供应商提供的，而他们的连接亦运作良好。我们的创新平台可让资讯科技服务数据汇聚和沟通，并促进资讯科技服务供应商本身和他们共同的最终用户之间更容易合作。我们的开放平台将使英国的750家互联网服务提供商和135,000家数字服务公司能够以具有成本效益的方式进入这个市场。IMPACT的扩展我们已经成功地向中小企业服务提供部门的首批客户展示了我们的综合地位平台(并正在将其商业化)。我们已经引起了CityFibre等较大的全国性网络基础设施提供商的注意。CityFibre是英国领先的(BT)本地光纤网络供应商。我们有机会将SeeThru Networks状态消息交换与CityFibre自己的API集成在一起。这将允许我们的地位交换带有重要的额外地位指示。在我们目前拥有的应用和服务指标的基础上，我们可以添加网络组件的指标，即我们当前的服务提供商客户所依赖的服务器、路由器和交换机。这将增加我们现有客户的价值(从而增加收入)，并加快我们与新客户接触的能力-特别是那些针对企业在家工作人员市场的客户。

Small companies across all sectors of the economy are adapting to the current environment by deploying on-line alternatives to their core services - whether they are restaurants delivering food and meals, doctors providing on-line consultations, performers and artists delivering streamed content or solicitors delivering legal services. Meanwhile larger companies are dependent on dispersed home-workers to maintain business-critical activities.Regardless of the precise timing or manner of the resolution to the Covid-19 crisis we know that on-line service delivery and dispersed teams will be a persistent feature. There were already 4.2m people working from home in 2015 (ONS). This rapidly growing cohort, together with 5.6m micro-SMEs, are poorly served when it comes to obtaining professional connectivity and on-line services. They are reliant on domestic-grade internet connections and ad-hoc IT support services to maintain key business operations.Too often the end user is frustrated by a technology provider service desk who tells them their issue lies with another technology organisation. The service help desk has the expense of dealing with support calls that they can't resolve. Think of the ISP receiving a call because a banking app is slow, a video conferencing platform isn't working or an email service isn't working correctly. None of these services are provide by the ISP, and meanwhile their connectivity provision is working perfectly.Our innovative platform enables the aggregation and communication of IT service data and facilitates easier co-operation between both the IT service providers themselves and their mutual end users. Our open platform will enable the UK's 750 ISP's and 135,000 digital service companies to access this market in a cost-effective manner.EXTENSION FOR IMPACTWe have successfully demonstrated (and are now commercialising) our aggregated status platform with our initial customers in the SME service provision sector. We have come to the attention of larger, national network infrastructure providers such as CityFibre. CityFibre are the leading alternative (to BT) local fibre network provider in the UK. We have an opportunity to integrate the SeeThru Networks Status Message Exchange with CityFibre’s own APIs. This would allow our status exchange to carry significant additional status indications. On top of the application and services indicators that we currently have, we can add indicators for network components – the servers, routers and exchanges that our current service provider customers rely on. This will increase the value to (and therefore revenue from) our existing customers, and accelerate our ability to engage with new customers - in particular those that are targeting the enterprise homeworker market.