Scheduling and management for deliveries of vital food and medical supplies to the elderly and vulnerable during the COVID 19 crisis and beyond and developing new ways for access to and delivery of services.

2019冠状病毒病危机突显出，社区中有许多成员面临风险。老年人、弱势群体和社会孤立者一直都在那里，但现在他们比以往任何时候都更需要帮助。我们为地方当局和社区运输运营商开发软件，为这些经常被忽视的社区成员提供高效、经济的运输，因此我们已经了解他们的需求和弱点。我们现在有机会在“创新英国”的资助下提供帮助，为人们提供获得所需援助的新途径，并为当局以高效和经济的方式管理基本用品和其他服务的交付。新软件将为人们提供获取所需信息的多种访问渠道，并允许当局使用创新的交付方法。对于电话访问，当局的呼叫中心或家庭工作人员将可以访问该系统，以登记首次呼叫者并代表他们下订单。市民可透过本处网站的连结，透过简单易用的网上表格登入互联网。然而，最具创新性的访问将是使用Alexa智能扬声器。地方当局已经推出了这些技术，以消除社会隔离，帮助老年人和残疾人，因此，在这个困难时期，增加新的Alexa技能，提供直接获得紧急物资和服务的机会，将带来巨大的好处，特别是对于那些已经在努力应对因疫情而缺乏接听电话的人力资源的当局。该软件还将允许当局通过优化路线来扩大其范围，从而利用电子货运自行车运送物资。

The Covid-19 crisis has highlighted that there are many members of the community who are at risk. The elderly, vulnerable and socially isolated have always been there, but now more than ever they need help.We produce software for Local Authorities and Community Transport operators to provide efficient, cost effective transport for these often neglected members of our community, so we already understand their needs and vulnerabilities.We now have the opportunity to help, with funding from Innovate UK, by providing new ways for people to get the assistance they need and for the authorities to manage the delivery of essential supplies and other services in an efficient and cost effective way.The new software will provide multiple access channels for people to get what they need and allow the authorities to use innovative new methods of delivery.For telephone access, authority's call centres or home workers will have access to the system to register first time callers and place orders on their behalf. Internet access will be provided by simple to use online forms accessed through links on the authority's website.However, the most innovative access will be using Alexa smart speakers. These are already being rolled out by Local Authorities to combat social isolation and to assist the elderly and disabled, so the addition of new Alexa skills to provide direct access to urgent supplies and services will be of massive benefit at this difficult time, particularly for authorities already struggling with lack of staff resources to answer phone calls due to the pandemic.The software will also allow the authorities to utilise e-cargo bikes for the delivery of supplies by optimising routes specifically to extend their range.