Guaranteed Reliability and Availability of Chargers in Emergencies (GRACE)

电动汽车（EV）革命正在加快步伐，越来越多的车队，特别是公共部门，正在向EV过渡。交通运输被强调为应对Covid 19的重要支柱，车辆对于提供医疗保健和交付服务至关重要。虽然加油站已经建立，但电动汽车充电行业仍然不成熟，挑战仍然存在。充电基础设施仍然不足以满足日益增长的需求，充电基础设施的可靠性仍然是一个问题。在2019冠状病毒病问题期间，有多次充电点无法为基本服务站点运行，需要干预以解决问题。为了支持这些基本服务，有必要派人到现场，以确定收费点。这进一步突出了整个行业都知道的一个问题-解决充电点故障所需的时间太长。这主要是因为不成比例的故障需要工程师访问，即使是内部充电点软件问题或需要硬重启。需要更好的解决方案来减少这种需求并远程修复更多故障。GRACE将开发一种创新的硬件模块，可以安装到现有的充电点，允许远程访问来解决问题，并通过现场访问实现相同的访问级别。这将减少工程师访问的次数，并提高问题解决的速度。这将大大增加充电器的数量，并为关键工作场所提供更可靠的服务。这将得到软件和服务层的支持，以实现更高级别的全天候支持。该扩展旨在通过创建具有其他功能的产品高级版本来进一步开发此模块，这将解锁更多的细分市场并增加收入潜力。

The electric vehicle (EV) revolution is gathering pace with more fleets, especially public sector, transitioning to EVs. Transport was highlighted as an essential pillar of the Covid19 response, with vehicles essential for providing healthcare and delivery services. While petrol stations are established, the EV charging sector is still immature and challenges remain. There is still insufficient charging infrastructure for the growing need and reliability of charging infrastructure still remains an issue.During the Covid-19 issues, there were multiple times when chargepoints failed to operate for essential service sites and required intervention to resolve the issue. To support these essential services, it was necessary to send a person to site in order to fix the chargepoint. This further highlights an issue known throughout the industry - the time taken to resolve charging point faults is too long. This is largely because a disproportionate number of faults require an engineer visit, even if it is an internal chargepoint software issue or hard reboot required. A better solution is required to reduce this need and fix more faults remotely.GRACE will develop an innovative hardware module that can be installed into existing chargepoints that allows remote access to resolve issues and the same level of access that is achieved through a site visit. This will reduce the number of engineer visits and increase the speed of issue resolution. This will significantly increase the uptime of chargers and provide a more reliable service for key worker sites. This will be backed by a software and service layer to enable a higher level of support 24/7\.The extension looks to develop this module further by creating an advanced version of the product with additional features, which will unlock additional market segments and increase revenue potential.