Pervasive wireless systems to facilitate universal, real time, ‘patient-to-clinician feedback’ services in hospitals

该项目旨在探索在医疗保健服务中部署普遍和持续的实时用户反馈的机会，从而通过患者和临床医生之间的“控制回路”来提高服务质量。该项目的重点是医院护理，但这一概念普遍适用于用户脱离服务提供的控制和实施的其他领域(老年人/残疾人护理、当地全科医生服务、教育等)。由于通信基础设施和用户设备的不断改进，目前在有限的患者群体和地点内，概念验证试验在技术上是现实的。该项目将解决传递信息、与最终用户(患者)互动和参与的价值链；以前的研究明确指出，平台碎片化问题是保证普遍提供信息和服务的障碍(TSB 2009/10年度可行性研究：网关导航器)。病人倾向于参与，是一名被俘虏的观众，他们有一种正常的愿望，希望尽快痊愈。这将通过使用同一平台来提供针对他们的具体情况、生活方式和其他相关问题(年龄、文化、语言等)的集中的患者信息媒体来实现。证据表明，反馈和信息具有重大价值，可以改善短期和长期的健康结果，从而降低成本和/或提高效率。该项目从可行性试验移动到概念验证试验，为信息和服务的创建、分发和使用代表了一个完整的创新生态。该项目将专注于测试健康领域的概念，从自上而下(使用现有的多媒体设备)和自下而上(低成本定制设备，以实现长期成本降低)接近最终目标。将探讨用户/从业者参与模式、服务平台需求和商业指标，以便在未来几年进行更广泛的部署。

The Project aims to explore the opportunity for deploying universal & continuous real timeuser feedback, thereby enabling quality of service improvements, in healthcare services via a‘control loop’ between patients & clinicians.The specific focus is hospital care but the concept is generally applicable in other areas whereusers are divorced from control & implementation of service delivery (care ofelderly/disabled, local GP services, education etc.).Enabled by constant improvements in communications infrastructure & user devices, Proof ofConcept trials are now technically realistic, within limited patient groups & locations.The Project will address the value chain for the delivery of information, interaction &engagement with end users (patients); earlier studies clearly identified the issue of platformfragmentation as an obstacle to guaranteed universal delivery of information & services (TSBFeasibility Study 2009/10: Gateway Navigator). Patients are well disposed towardsengagement, being a captive audience with a normal desire to ‘get well asap’. This will beaugmented by using the same platform to deliver focused patient information media targetingtheir specific conditions, lifestyle & other relevant issues (age, culture, language etc.).Evidence shows that feedback & information have significant value, improving both short &long term health outcomes, thereby reducing costs &/or improving efficiency.Moving from feasibility to Proof of Concept trials, this Project represents a whole newinnovative ecology for the creation, distribution & use of information & services. The Projectwill focus on trialling the concepts in the area of health, approaching the ultimate target fromtop down (using existing multimedia devices) & bottom up (low cost custom devices forlonger-term cost reduction). User/practitioner engagement models, service platform needs &commercial metrics for further & wider deployment over the next few years will be explored.