Immunity passport service design: a user-centred approach to inform UK's national exit strategy from the lockdown

我们将运用以用户为中心的设计方法进行研究，帮助我们理解豁免护照服务是英国新冠肺炎退出战略的一部分。这些免疫或健康护照将允许携带SARS-COV-2抗体且不再是病毒携带者的个人不受限制地重返工作岗位、旅行或社交。它们的使用已成为许多国家退出计划的一部分。然而，科学家、政策制定者和公众之间存在争议，认为此类干预基于许多不确定性，可能会危及公共健康，侵犯隐私，并导致社会不平等。为了更好地了解这一现象，我们将与主要利益相关者接触，以解决以下问题：-豁免护照可能产生的意外后果和风险？-关键利益相关者在设计围绕豁免护照的服务时需要哪些要求、资源、技术和流程，以减轻任何意外后果？我们的方法将包括采访、焦点小组和参与性设计研讨会。关键交付内容将是服务设计规范，包括蓝图和用户旅程地图。这项申请符合UKRI的以下提案类型：“具有明确影响途径的新研究或创新有可能为理解和应对新冠肺炎大流行及其影响做出重大贡献”，并有助于提出以下UKRI问题：哪些信息应为有关摆脱封锁(政策反应)的决策提供信息？发布数据会带来哪些意想不到的后果(数据科学/工程)？

We will apply a user-centred design approach to conduct research that contributes to our understanding of immunity passport services as part of the UK's COVID-19 exit strategy. These immunity or health passports would allow individuals who have antibodies of the SARS-COV-2, and are no longer carriers of the virus, to return back to work, travel or socialise without restrictions. Their use has formed part of many countries' exit plans. Yet, there is dispute among scientists, policy makers and the public that such interventions are based on many uncertainties that could put public health at risk, infringe privacy and lead to inequalities in society. To better understand this phenomenon, we will engage with key stakeholders to address the following questions:- What are the possible unintended consequences and risks of immunity passports?- What are the key stakeholders' requirements, resources, technologies and processes needed in the design of services around immunity passports in order to mitigate any unintended consequences?Our approach will involve interviews, focus groups and participatory design workshops. Key deliverables will be specifications for service design including blueprints and user journey maps. This application fits the following UKRI proposal type: 'new research or innovation with a clear impact pathway that has the potential to deliver a significant contribution to the understanding of, and response to, the COVID-19 pandemic and its impacts', and contributes to the following UKRI questions: What information should inform decision-making about emerging from lock-down (policy responses)? What are the unintended consequences of releasing data (Data Science/Engineering)?