Language Quality and Maternity: How to ensure effective communication in maternity settings where healthcare providers and users do not share the same

我的博士研究项目将专注于产妇环境中的跨语言交流。当卫生保健提供者和用户使用不同的语言时会发生什么？宣传将对专业服务、医疗保健人员、服务使用者和口译人员产生什么样的影响？这方面的研究迫在眉睫。我们的社会越来越多地使用多种语言，仅伦敦东部每天就有大约140种不同的语言被使用。许多被称为“稀有语言”的国家很少或根本没有训练有素的专业口译员(口语/手语)和笔译员(翻译文本)。在预算缩水和新兴技术的背景下，公共部门组织面临着越来越多的需求，即提供服务并以不同语言与用户互动。相关挑战是深刻的，包括实际、金融、商业和技术方面的挑战。然而，医生和助产士等一线工作者通常没有接受过跨语言交流的培训或专业知识，在切断非核心服务的压力下，他们可能会将谷歌翻译或远程视频翻译等新兴技术视为一个有吸引力的表面解决方案。如今，伦敦东部新来的社区正在发生巨大变化。她们面临着什么样的困难和挑战，特别是在产妇方面。在整个NHS的医疗环境中，倡导仍然是一种罕见的促进形式。他们的服务是NHS的成本，还是实际上是对更有效地提供医疗服务方式的投资？目前还没有研究检查产妇环境、远程视频翻译、用户体验和对服务质量提供的影响的组合，也没有任何实用指南建议何时可以使用和永远不应该使用每种技术，或者就数据保护、患者同意等方面的伦理问题提供建议。该项目正在寻求一种独特的数据和用户体验，这是在现实世界中回答以下问题所需的1。健康不平等--倡导和解释对健康不平等的影响是什么？它的好处是什么？2.操作框架-什么样的口译模式适合每个产前预约？我们怎么会走到这一步？它能广泛应用吗？3.采购指南-口译资格矩阵，什么任务需要什么级别的口译人员？这项研究如何支持提高公共部门投标的质量？

My PhD research project will focus on communication across languages in maternity settings. What happens when health care providers and users do not use the same language? What kind of impact will advocacy have on professional service, healthcare staff, service user and interpreters? This research is urgently needed. Our societies are increasingly multilingual, with East London alone there are about 140 different languages been spoken each day. Many of which been called 'rare languages' have few or no trained professional interpreters (both spoken / signed languages) and translators (of text). Public sector organisations face a growing need to deliver services and engage with users across languages, in the context of dwindling budgets and emerging technologies. The related challenges are profound, including practical, financial, commercial and technical. Yet frontline workers, such as doctors and midwives, typically have no training or expertise in cross language communication and, under pressure to cut cross on 'non-core' services, may see emerging technologies such as Google Translate or remote video interpreting as an attractive apparent solution.There are massive changes happening among newly arrived communities nowadays in East London. What kinds of difficulties and challenges do they face, specifically in maternity settings. Advocacy is still a rare form of facilitating in medical settings across NHS. Are their service a cost for NHS or actually an investment to more efficient way of delivering care? No study has yet examined the combination of maternity settings, remote video interpreting, user experiences and the impact for quality of service provision, nor are there any practical guidelines recommending when each technology might, and should never, be used, or advising on ethical concerns around data protection, patient consent and so on. This project is seek a unique across to the data and user experiences which are needed to answer following questions in real-world setting.1. Health Inequalities - what's the impact of advocacy and interpreting on health inequality? What's its benefits?2. Operating Framework - what interpreting mode is suitable for each antenatal appointment? How did we get to this? Can it be applied widely?3. Procurement guidance - interpreting qualification matrix, what level interpreter is necessary for what assignment? How can the research support an improvement in the quality of public sector tenders?