Public experiences of service change in primary care: Focusing on the spaces and places of service delivery

本项目的重点是了解公众如何看待和体验初级保健服务的转变。在急诊室高比例的临床不必要就诊的背景下，了解患者为什么决定接受急诊服务对于减少超负荷初级保健服务的干预措施非常重要。拟议的研究探讨了激励条件和意义的活动，影响病人的出勤率和经验，在初级保健网站。该项目还将研究在初级保健提供系统性变化的更广泛背景下，患者与初级保健服务的接触如何塑造对当地卫生政策的看法。

This project focuses on understanding how transforming primary care provision is perceived andexperienced by the public.In the context of high proportions of clinically unnecessary attendances at A&E, understanding whypatients make decisions to access emergency services is important to inform interventions thatreduce overloaded primary care provision. The proposed research explores the motivatingconditions and sense-making activities that influence patients' attendances and experiences atprimary care sites. The project will also examine how patients' situated encounters with primarycare services shape perceptions of local health policy amongst a wider backdrop of systemicchanges to primary care provision.