Digital services vs physical outreach: their implications and effects on the financial well-being of welfare recipients

该项目比较了数字化（在线服务、虚拟会议和电话交谈）和基于接触的物理外展（面对面会议）如何增强公民咨询（CA）与客户之间的关系，以及它们对客户财务状况的影响。它有助于班戈大学加强和促进经济、社会和公民影响的目标。核证机关为个人和社会提供一个重要的支援网络，而其服务的成效可能会受其提供服务的方式（数码化和/或实体外展）所影响，因此深入了解这两种方法的优缺点，将有助加强支援网络。福利政策和行政管理涉及多个学科，包括经济学、会计学、社会政策和税收。该项目侧重于会计和经济学，属于ESRC的社会科学职权范围。福利制度和福利咨询服务将被视为治理的会计技术。将检查数字化福利服务的影响，并将其与物理外展福利服务在以下方面进行比较：财务福利；财富分配；劳动活动;不断变化的需求/接受者的适应能力，也考虑到（不断变化的）接受者的概况和人口统计数据。关于英国福利制度如何影响基于生活经验的受惠者的财务状况的会计和经济学研究有限，跨越多个社会领域，如第三部门（CA组织），国家（政府和社会）和家庭（福利受惠者的生活），该项目采用细粒度，基层方法来解决这个问题。

This project compares how digitalisation (online services, virtual meetings, and telephone conversations) and physical outreach (in-person face-to-face meetings) based encounters enhance the relationship between the Citizens Advice (CA) and clients, and their implications on the financial well-being of clients. It contributes to Bangor University's aim of strengthening and promoting economic, social, and civic impact. The CA provides an essential support network for individuals and society and its effectiveness may be influenced by how their services are provided, whether, via digitalisation and/or physical outreach, hence a deeper understanding of the advantages and disadvantages of the two approaches will enhance the support network. Welfare policy and administration cuts across several disciplines including economics, accounting, social policy and taxation. This project focuses on accounting and economics and falls within the ESRC's social sciences remit. The benefits system and benefits advisory services will be viewed as accounting technologies of governance. The impact of digitalised benefits services will be examined and compared to physical outreach benefits services in the following areas: financial well-being; distribution of wealth; labour activity; and changing needs/resilience of recipients, also taking into account (changing) recipient profiles and demographics. There is limited accounting and economics research on how the UK benefits system impacts on the financial well-being of recipients based on lived experience, spanning across multiple social domains, such as the third sector (CA organisation), the state (government and society) and the home (welfare recipient's life), and the project adopts a granular, ground-level approach to address this.