Exploring intelligent immersive systems for field service operations

数字技术有可能通过刺激创新和提高生产率来促进包容性和可持续增长。本项目研究利用新兴沉浸式技术(IMST)如何增强人类的能力并产生可持续的结果(社会、经济和环境)。这些社会技术调查为IMTS的多方面影响提供了更全面的视角，反映了商学院的公共价值理想，并与AHSS1学院(为政策和实践提供信息)和大学(改善生活质量)战略保持良好一致。该项目的发现还将通过有关技术和未来商业模式的组织整合的经验丰富的讲座，广泛传播到商学院的学生手中。日益复杂的服务运营要求企业提高员工的专业技能，以保持竞争力。最近的新冠肺炎疫情进一步揭示了数字和远程支持、维修和维护活动的重要性。智能沉浸式系统将沉浸式技术(IMST)与计算智能机制相结合，为高级决策支持提供自适应、情景感知的环境(图1)。这可以改善工作环境，通过减少时间和地点限制来优化资源，导致更快的知识传递和对不同流程的更好理解。尽管企业在IMST中看到了巨大的潜力，但仅靠技术并不能带来成功，而且很少有组织意识到IMST需要不同的思维方式和新的流程。

Digital technologies have the potential to enhance inclusive and sustainable growth by spurring innovation and boosting productivity. This project examines how leveraging emerging immersive technologies (IMST) can augment human competencies and produce sustainable outcomes (social, economic, and environmental). These sociotechnical inquiries lend more holistic perspectives about the multi-faceted impact of IMTS, reflecting the Business School's Public Value ideals and aligning well with the AHSS1 college (informing policy and practice) and University (quality of life improvement) strategies. This project's findings will also broadly trickle-down to Business School students via empirically informed lectures on organisational integration of technologies and future business models. Increasingly complex service operations require companies to improve employees' expertise to remain competitiveness. The recent Covid-19 pandemic further reveals the importance of digital and remote support, repair, and maintenance activities. Intelligent immersive systems combine immersive technologies (IMSTs) with computational intelligence mechanisms to produce adaptive, context-aware environments for advanced decision-making support (Figure 1). This can enhance working environments, optimising resources by reducing time and location restrictions, leading to faster knowledge transfer and better understanding of different processes. Although businesses see great potential in IMST, technology alone will not yield success, and few organisations realise that IMST requires different ways of thinking and new processes.