HR and IT Capabilities and Complementarities in Healthcare

描述（由申请人提供）：本研究将研究医疗机构如何通过更有效地管理人力资源（HR）和信息技术（IT）来提高其临床结果。研究证据表明，以知识为基础的服务组织往往很难通过使用为制造业组织设计的管理实践来提高绩效。此外，人力资源和IT职能被认为在管理医疗保健组织等基于知识的服务方面发挥着基础性作用，而不是支持性作用。 医疗保健组织通常忽视了人力资源在促进其绩效方面可以发挥的关键作用。同样，他们在信息技术方面的投资也没有产生预期的结果。我们认为，这至少部分是由于医疗保健组织没有开发内部人力资源和IT能力，而这些能力对于构思和实施有效的人力资源和IT计划至关重要。本研究将使用来自美国四个主要地理区域的400家短期急性护理医院和200家危重病医院的全国样本，测试衡量人力资源和IT能力的量表的有效性和可靠性。此外，人力资源和IT能力与病人护理质量的关系将进行调查。 公共卫生相关性：信息（IT）和人员（HR）是医疗保健提供过程中的关键投入。本研究的基本前提是，医疗机构可以通过建立IT和人力资源的内部能力，使这些组织能够更有效地管理他们的信息和人力资源，从而显着改善医疗服务的提供。

DESCRIPTION (provided by applicant): This study will examine how healthcare organizations can enhance their clinical outcomes via managing human resources (HR) and information technologies (IT) more effectively. Research evidence suggests that knowledge-based service organizations often have difficulty improving performance by using management practices devised for manufacturing organizations. Further, HR and IT functions are thought to play a fundamental rather than a supportive role in managing knowledge based services such as healthcare organizations. Healthcare organizations have generally overlooked the critical role that HR can play in furthering their performance. Similarly, their investments in IT have not produced the desired results. This has occurred, we believe, at least partly, due to healthcare organizations not developing internal HR and IT capabilities that are essential for conceiving and implementing effective HR and IT initiatives. This study will test the validities and reliabilities of scales measuring HR and IT capabilities using a national sample of 400 short-term acute care hospitals and 200 critical access hospitals drawn from all the four major geographical regions of the United States. In addition, the relationship of HR and IT capabilities with the quality of patient care will be investigated. PUBLIC HEALTH RELEVANCE: Information (IT) and people (HR) are critical inputs in the health care delivery process. The basic premise of this study is that health care organizations can improve the health care delivery significantly by building internal capabilities in both IT and HR that would enable these organizations to manage their information and human resources more effectively.