Optimizing benefits of cultural diversity in Australian healthcare sector

随着越来越多的移民来自不同的文化和语言背景(Cald)，澳大利亚的社会和工作场所正变得越来越多样化。然而，目前尚不清楚这种多样性在多大程度上被利用，通过利用Cald客户和员工的各种知识和技能来改善组织绩效。这个项目旨在使用社会认同理论和角色理论来开发一个全面的概念模型，用于组织识别、承认、参与、接受和适应客户和员工之间的文化和语言多样性的过程。我们还计划用澳大利亚服务业的客户和员工的数据来测试这一模型。

Australian society and workplaces are increasingly becoming culturally diverse with growing numbers of immigrants from culturally and linguistically diverse (CaLD) backgrounds. However, it is not clear to what extent this diversity is being harnessed to improve organisational performance by leveraging the diverse range of knowledge and skills of CaLD customers and employees. This project aims to use social identity theory and role theory to develop a comprehensive conceptual model for the process by which organisations identify, acknowledge, engage, accept, and adapt to cultural and linguistic diversity among their customers and employees. We also plan to test this model with data from customers and employees in Australian service sector.