Digital Transformation of Ontario's ADR Sector

新冠肺炎疫情的全球影响使安大略省的非诉讼争议解决部门突然转向使用在线争议解决以及法院、法庭和其他争议解决听证和程序的虚拟平台。安大略省ADR研究所(ADRIO)是一个为ADR实践者和有抱负的实践者提供场地的非营利性行业协会。Adrio在安大略省拥有900多名会员，通过支持从业人员(包括调解员、仲裁员、裁判员、调解员和ADR学生)的认证和专业发展，努力提高该省ADR部门的业务质量和标准。Adrio目前的数据库管理系统(DMS)在提供客户关系管理和相关的客户-从业者参与识别方面的功能有限。Adrio面临的技术挑战是他们有限的资源和专业知识，无法将现有的DMS转变为更直观和可访问的客户界面。该项目的目标是改变ADR从业者与客户互动的方式，更好地了解ADR从业者所经历的需求和挑战，并确定新的不断发展的做法。EngageGrant将支持对数据管理在线数字工具的研究、识别和试点测试，这将使Adrio的流程更加高效，同时满足安大略省ADR部门的新需求。

The global effects of the COVID-19 pandemic have abruptly shifted the Ontario Alternative DisputeResolution (ADR) sector towards the use of online dispute resolution and virtual platforms for courts,tribunals, and other dispute resolution hearings and processes. The ADR Institute of Ontario (ADRIO) is arevenue-generating non-profit industry association for practicing and aspiring practitioners of ADR. With amembership of over 900-strong across Ontario, ADRIO strives to enhance the quality and standards of practice in the provincial ADR sector by supporting accreditation and professional development of practitioners,including Mediators, Arbitrators, Adjudicators, Facilitators, and ADR students. ADRIO's current databasemanagement system (DMS) has limited functionality to provide client relationship management and relatedclient-practitioner engagement identification. The technical challenge experienced by ADRIO is their limited resources and expertise to change the existing DMS into a more intuitive and accessible customer interface.The goal of this project is to transform how ADR practitioners interact with their clients, better understand the needs and challenges experienced by ADR practitioners; and identify new evolving practices. The EngageGrant will enable research, identification, and pilot testing of an online digital tool for data management, whichwill make ADRIO's processes more efficient, while addressing the emerging needs of Ontario's ADR sector.