Patient Satisfaction in Medicine and Dentistry.
Patient Satisfaction in Medicine and Dentistry.
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DOI：
10.1155/2020/6621848
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发表时间：
2020
影响因子：
2.1
通讯作者：
Bryant SR
中科院分区：
文献类型：
--
作者：
Afrashtehfar KI;Assery MKA;Bryant SR
卫生专业人员，如医疗和牙科临床医生，对患者的经验和满意度的看法缺乏了解。然而，在外科科学中实施患者报告的结果测量（PROMs）研究实践是必要的。因此，这篇文章的目的是更好地了解病人的满意度与他们的医疗和牙科护理。本文的方法是基于对文献策略的叙述性回顾。截至2020年7月12日，使用EMBASE和Medline数据库进行文献综述，结合与“满意度理论”和“患者满意度”以及“医学”或“牙科/口腔学/牙科学”相关的关键词和术语。病人满意度的多维性质已经建立，因为满意度的感知原因在病人之间差异很大。在干预过程的不同阶段，治疗的许多方面都会影响参与者的满意度。对以信息粘性和有效地管理患者期望的基础的更好理解可以最终减少患者对医疗和牙科治疗体验的负面感受的可能性。最后，消费者主义的方法可能会歪曲仍然未充分理论化的卫生服务满意度的概念。
Health professionals, such as medical and dental clinicians, have scant understanding of patients' experiences and perceptions of satisfaction. Nevertheless, implementing a patient-reported outcome measures (PROMs) research practice in surgical sciences is necessary. Hence, the objective of this article was to better understand patients' satisfaction with their medical and dental care. The methods of the current article are based on a narrative review of the literature strategy. A literature review was conducted using both EMBASE and Medline databases up to July 12, 2020, by combining keywords and terms related to “satisfaction theories” and “patient satisfaction,” and “medicine” or “dentistry/stomatology/odontology.” Patient satisfaction's multidimensional nature has been established since the perceived reasons for satisfaction varied widely among patients. Many aspects of treatment influence participant satisfaction at different stages of the intervention process. An improved understanding of the basis for managing patients' expectations with information reiteratively and efficiently may ultimately reduce patients' potential for negative feelings toward the medical and dental treatment experience. Lastly, the consumerist method may misrepresent the still undertheorized concept of satisfaction in health service.
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影响因子：
3
作者：
CHAPKO, MK;BERGNER, M;SKALABRIN, N
通讯作者：
SKALABRIN, N
影响因子：
3.1
作者：
CORAH, NL;OSHEA, RM;SEYREK, SK
通讯作者：
SEYREK, SK
DOI：
10.1016/0271-7123(81)90019-5
发表时间：
1981-01-01
期刊：
SOCIAL SCIENCE & MEDICINE PART A-MEDICAL SOCIOLOGY
影响因子：
--
作者：
DAVIES, AR;WARE, JE
通讯作者：
WARE, JE
影响因子：
3.3
作者：
Brennan, DS;Gaughwin, A;Spencer, AJ
通讯作者：
Spencer, AJ
影响因子：
2.9
作者：
Isola G;Polizzi A;Patini R;Ferlito S;Alibrandi A;Palazzo G
通讯作者：
Palazzo G