The eye of the beholder: youths and parents differ on what matters in mental health services.
The eye of the beholder: youths and parents differ on what matters in mental health services.
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DOI：
10.1007/s10488-010-0276-1
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发表时间：
2010-11
影响因子：
2.6
通讯作者：
Landsverk, John
中科院分区：
文献类型：
--
作者：
Aarons, Gregory A.;Covert, Jill;Skriner, Laura C.;Green, Amy;Marto, Donna;Garland, Ann F.;Landsverk, John
本研究的目的是探讨青少年和照顾者在评估他们的心理健康计划的经验时，在多大程度上注意到不同的因素。青年（n = 251）接受精神卫生服务，在社区机构和他们的照顾者（n = 275）被问及开放式的问题，关于积极和消极方面的服务。定性分析显示，青年和照顾者在评价服务的标准和最受重视的服务方面有一定的一致性，但也有分歧。青少年的积极评价主要集中在治疗结果上，而护理人员则更多地关注项目和提供者的特点。青少年的负面评论反映了对计划，提供者和提供的服务类型的不满，而照顾者主要对计划的特点表示不满。结果支持的重要性，评估青年和照顾者，试图了解消费者使用的因素，以评估青年心理健康服务。
The goal of this study was to examine the degree to which youths and caregivers attend to different factors in evaluating their experiences with mental health programs. Youth (n = 251) receiving mental health services at community agencies and their caregivers (n = 275) were asked open-ended questions regarding the positive and negative aspects of the services. Qualitative analyses revealed some agreement but also divergence between youth and caregivers regarding the criteria by which services were evaluated and aspects of services that were valued most highly. Youths’ positive comments primarily focused on treatment outcomes while caregivers focused more on characteristics of the program and provider. Youths’ negative comments reflected dissatisfaction with the program, provider, and types of services offered while caregivers expressed dissatisfaction mainly with program characteristics. Results support the importance of assessing both youth and caregivers in attempts to understand the factors used by consumers to evaluate youth mental health services.
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