Performance, labour flexibility and migrant workers in hotels: An establishment and departmental level analysis

Performance, labour flexibility and migrant workers in hotels: An establishment and departmental level analysis
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酒店绩效、劳动力灵活性和外来务工人员:机构和部门层面分析

DOI:
10.1016/j.ijhm.2015.07.003
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发表时间:
2015
影响因子:
11.7
通讯作者:
Yaduma N
Yaduma N
中科院分区:
管理学2区
文献类型:
--
作者:
Yaduma N

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本文分析了弹性工作制,以及移民的就业,作为酒店绩效的决定因素,利用一个高度分解的数据集,按月计算实际工作时间和产出,在8年的时间里,对一家公司的25家机构进行了分析。它不仅审查机构间,而且审查机构内(部门)业绩的变化。该分析还系统地比较了基于财务指标与物理指标的研究结果,而现有研究使用了多种(有时是混合)绩效和生产率指标。虽然总体上证实了绩效与灵活工作和移民就业之间的重要关系,但研究结果也强调了灵活工作实践的类型很重要。它还确定了部门层面的复杂变化:灵活性与移民就业之间存在本质上不同的关系,并确定了客房与食品和饮料部门的绩效,反映了不同的操作条件。
This paper analyses flexible working, and the employment of migrants, as determinants of performance in hotels, utilising a highly disaggregated data set of actual hours worked and outputs, on a monthly basis, over an 8 year period for 25 establishments within a single firm. It examines not only inter-establishment, but also intra-establishment (departmental) variations in performance. The analysis also systematically compares the findings based on financial versus physical measures, against a background where existing research has utilised diverse and, sometimes, hybrid measures of performance and productivity. While generally confirming significant relationships between performance and flexible working and migrant employment, the findings also emphasise that the types of flexible working practices are important. It also identifies complex variations at the departmental level: substantially different relationships between flexibility and migrant employment, and performance are identified for rooms versus food and beverage departments, reflecting different operating conditions.
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