Work Stress and Well-being in the Hotel Industry.
Work Stress and Well-being in the Hotel Industry.
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DOI：
10.1016/j.ijhm.2010.07.007
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发表时间：
2011-06-01
影响因子：
11.7
通讯作者：
Davis, Kelly
中科院分区：
文献类型：
--
作者：
O'Neill, John W.;Davis, Kelly
员工压力是酒店业的一个重大问题，雇主和员工都付出了高昂的代价。尽管解决和减轻压力既是一个崇高的目标，并且能够为雇主带来费用减少，但酒店业员工压力的性质和数量尚不完全清楚。本研究的首要目的是确定 65 家不同酒店的 164 名管理人员和小时工的样本中常见的工作压力源，每个人都接受了连续八天的采访。两个最常见的压力源是工作中的人际关系紧张和超负荷（例如，技术无法正常运行）。第二个目的是确定不同工作类型（即经理与非经理）、性别和婚姻状况的工作压力源类型和频率是否存在差异。酒店经理报告的压力源明显多于小时工。性别或婚姻状况没有显着差异。第三个目标是调查各种压力源是否与酒店员工的健康和工作成果有关。更多的员工和同事压力源与更多的负面身体健康症状有关。此外，工作中的人际关系紧张与较低的工作满意度和较高的离职倾向有关。
Employee stress is a significant issue in the hospitality industry, and it is costly for employers and employees alike. Although addressing and reducing stress is both a noble goal and is capable of resulting in expense reductions for employers, the nature and quantity of hospitality employee stress is not fully understood. The first aim of this study was to identify common work stressors in a sample of 164 managerial and hourly workers employed at 65 different hotels who were each interviewed for eight consecutive days. The two most common stressors were interpersonal tensions at work and overloads (e.g., technology not functioning). The second aim was to determine whether there were differences in the types and frequency of work stressors by job type (i.e., managers v. non-managers), gender, and marital status. Hotel managers reported significantly more stressors than hourly employees. There were no significant differences by gender or marital status. The third aim was to investigate whether the various stressors were linked to hotel employee health and work outcomes. More employee and coworker stressors were linked to more negative physical health symptoms. Also, interpersonal tensions at work were linked to lower job satisfaction and greater turnover intentions.
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影响因子：
5
作者：
KESSLER, RC
通讯作者：
KESSLER, RC
影响因子：
10.5
作者：
Lepine, JA;Podsakoff, NP;Lepine, MA
通讯作者：
Lepine, MA
影响因子：
10.5
作者：
FOX, ML;DWYER, DJ;GANSTER, DC
通讯作者：
GANSTER, DC
DOI：
10.1016/0030-5073(79)90004-7
发表时间：
1979-01-01
期刊：
ORGANIZATIONAL BEHAVIOR AND HUMAN PERFORMANCE
影响因子：
--
作者：
GUPTA, N;BEEHR, TA
通讯作者：
BEEHR, TA
影响因子：
3.8
作者：
Almeida, DM;Wethington, E;Kessler, RC
通讯作者：
Kessler, RC