Daily spillover from home to work: the role of workplace mindfulness and daily customer mistreatment
Daily spillover from home to work: the role of workplace mindfulness and daily customer mistreatment
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从家到工作的日常溢出：工作场所正念和日常客户虐待的作用
DOI：
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发表时间：
2022
影响因子：
11.1
通讯作者：
Xingyu Wang
中科院分区：
文献类型：
--
作者：
X. Shi;Xingyu Wang
目的
本研究旨在探讨日常睡眠质量不佳对员工工作时情绪耗竭的影响。此外，本研究还探讨了日常层面的客户虐待和个人层面的工作场所正念在酒店一线员工的日常溢出从非工作域到工作域的调节作用。
设计/方法/方式
本研究采用经验抽样法，对98名中国饭店业一线服务人员进行了问卷调查。这项研究包括一个一次性的初步调查和一个为期十天的每日日记研究。
结果
本研究发现，前一晚睡眠品质不佳，会透过家庭负面情绪影响员工工作后的情绪疲惫。当员工感知到低水平的客户虐待时，家庭中的负面情绪与工作后的情绪疲惫之间的日常正相关会减弱。此外，工作场所正念水平较高的员工不太可能受到家中负面影响的影响。
实际影响
这项研究表明，酒店组织应该把重点放在关心员工的非工作生活质量上，例如改善日常睡眠质量和提供工作场所正念培训。
独创性/价值
本研究从动态和多层次的角度，对员工非工作领域向工作领域的溢出过程进行了研究，丰富了现有的工作和非工作溢出研究文献。
Purpose
This daily diary study aims to examine the influences of daily poor sleep quality on employees’ emotional exhaustion at work via negative affect at home. Additionally, this study examines the moderating effects of day-level customer mistreatment and person-level workplace mindfulness in hotel frontline employees’ daily spillover from the nonwork domain to the work domain.
Design/methodology/approach
An experience sampling method was applied, and the survey data were collected from 98 frontline service employees in the hotel industry in China. This study included a one-time initial survey and a ten-day daily diary study.
Findings
This study reveals that frontline service employees’ poor sleep quality of the previous night influences their emotional exhaustion after work through negative affect at home. On days when employees perceived a low level of customer mistreatment, the daily positive association between negative affect at home and emotional exhaustion after work would be attenuated. Moreover, employees with a higher level of workplace mindfulness are less likely to be influenced by the negative affect at home.
Practical implications
This study suggests that hospitality organizations should extend their focus on caring about employees’ nonwork life quality, such as improving daily sleep quality and providing workplace mindfulness trainings.
Originality/value
This study adds to the current literature on work and nonwork spillover by considering the spillover process from employees’ nonwork domains to work domains by taking a dynamic and multilevel perspective.
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影响因子：
4.6
作者：
WATSON, D;CLARK, LA;CAREY, G
通讯作者：
CAREY, G
影响因子：
9.9
作者：
Sonnentag, Sabine;Binnewies, Carmen;Mojza, Eva J.
通讯作者：
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影响因子：
4.3
作者：
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通讯作者：
Gaylord SA
影响因子：
5.1
作者：
Grzywacz, J G;Marks, N F
通讯作者：
Marks, N F