Workplace Violence in Outpatient Physician Clinics: A Systematic Review.
Workplace Violence in Outpatient Physician Clinics: A Systematic Review.
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DOI：
10.3390/ijerph17186587
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发表时间：
2020-09-10
影响因子：
--
通讯作者：
Levine N
中科院分区：
文献类型：
--
作者：
Pompeii L;Benavides E;Pop O;Rojas Y;Emery R;Delclos G;Markham C;Oluyomi A;Vellani K;Levine N
工作场所暴力（WPV）已被广泛研究，在医院，但很少有人知道WPV在门诊医生诊所。与医院相比，这些设置和工作任务可能会给WPV带来不同的风险因素，包括现金的处理/兑换，以及在没有安全存在的情况下远程定位。我们进行了系统的文献综述，以描述目前已知的关于WPV在门诊医生诊所。检索了6个文献数据库，并从纳入的2000-2019年发表的文章中检索了参考文献列表。包括13个定量和定性的手稿，都集中在病人/家庭犯下的暴力在门诊医生诊所。没有研究调查其他暴力类型（例如，工人对工人;入室盗窃）。第二类暴力的总体发生率从9.5%到74.6%不等，最常见的形式是言语虐待（42.1-94.3%），其次是攻击威胁（14.0-57.4%），欺凌（2.5-5.7%），身体攻击（0.5-15.9%）和性骚扰/攻击（0.2-9.3%）。工人的后果包括工作表现下降，愤怒和抑郁。大多数工人没有接受过如何管理暴力病人的培训。需要做更多的工作来检查门诊医生诊所WPV的患病率和危险因素，以便为这些环境中的预防工作提供信息。
Workplace violence (WPV) has been extensively studied in hospitals, yet little is known about WPV in outpatient physician clinics. These settings and work tasks may present different risk factors for WPV compared to hospitals, including the handling/exchange of cash, and being remotely located without security presence. We conducted a systematic literature review to describe what is currently known about WPV in outpatient physician clinics. Six literature databases were searched and reference lists from included articles published from 2000–2019. Thirteen quantitative and five qualitative manuscripts were included which all focused on patient/family-perpetrated violence in outpatient physician clinics. No studies examined other violence types (e.g., worker-on-worker; burglary). The overall prevalence of Type II violence ranged from 9.5% to 74.6%, with the most common form being verbal abuse (42.1–94.3%), followed by threat of assault (14.0–57.4%), bullying (2.5–5.7%), physical assault, (0.5–15.9%) and sexual harassment/assault (0.2–9.3%). Worker consequences included reduced work performance, anger, and depression. Most workers did not receive training on how to manage a violent patient. More work is needed to examine the prevalence and risk factors of WPV in outpatient physician clinics for purposes of informing prevention efforts in these settings.
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影响因子：
3.7
作者：
Cusimano M;Marshall S;Rinner C;Jiang D;Chipman M
通讯作者：
Chipman M
影响因子：
2.5
作者：
El-Gilany, Abdel-Hady;El-Wehady, Adel;Amr, Mostafa
通讯作者：
Amr, Mostafa
工作场所暴力的漏报：自我报告与医院事件实际记录的比较。
影响因子：
2.6
作者：
Arnetz JE;Hamblin L;Ager J;Luborsky M;Upfal MJ;Russell J;Essenmacher L
通讯作者：
Essenmacher L
影响因子：
2.2
作者：
Dixon, CAJ;Tompkins, CNE;Wright, NMJ
通讯作者：
Wright, NMJ
影响因子：
9.7
作者：
Casalino, Lawrence P.;Pesko, Michael F.;Shortell, Stephen M.
通讯作者：
Shortell, Stephen M.