Designing Voice-First Ambient Interfaces to Support Aging in Place

Designing Voice-First Ambient Interfaces to Support Aging in Place
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设计语音优先的环境接口以支持就地老化

DOI:
10.1145/3563657.3596104
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发表时间:
2023
期刊:
Proceedings of the 2023 ACM Designing Interactive Systems Conference
影响因子:
--
通讯作者:
Dell, Nicola
Dell, Nicola
中科院分区:
--
文献类型:
--
作者:
Cuadra, Andrea;Bethune, Jessica;Krell, Rony;Lempel, Alexa;Hänsel, Katrin;Shahrokni, Armin;Estrin, Deborah;Dell, Nicola

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我们关注的是五位老年人的故事,他们通过我们的研究成为语音助手的用户,我们通过两个设计探测器来推测未来的界面,一个是健康数据报告,一个是积极的回忆。我们为每个参与者提供了语音优先的环境界面(VFAI),并通过定期主题访谈(16小时21分钟的转录录音),使用日志评论(4,657条)以及电话和文本支持密切观察参与者的旅程。参与者的生活经历影响了他们对VFAI的看法和互动,从而为如何针对不同需求进行设计提供了丰富的见解。例如,一名参与者在与健康数据报告的设计探针互动后,看到了VFAI的潜力增加,另一名参与者对使用它与医生沟通持怀疑态度。我们对VFAIs进行了深入的探索,以支持现有的老龄化,对设计的影响,以及定制VFAIs以实现人们家中护理的连续性的未来工作领域。
We focus on the stories of five older adults who became voice assistant users through our study, and with whom we speculated about future interfaces through two design probes, one for health data reporting and one for positive reminiscing. We delivered a voice-first ambient interface (VFAI) to each participant, and closely observed participants’ journeys through periodic themed interviews (16 hours, 21 minutes of transcribed recordings), usage log reviews (4,657 entries), and phone and text support. Participants’ lived experiences impacted their perceptions and interactions with their VFAI, fueling rich insights about how to design for diverse needs. For example, while one participant saw increased potential in the VFAI after interacting with the design probe for health data reporting, another was skeptical of using it to communicate with her doctor. We contribute an in-depth exploration of VFAIs to support aging in place, implications for design, and areas for future work for tailoring VFAIs towards enabling continuity of care in people’s homes.
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