Meaningful gamification for psychological empowerment: exploring user affective experience mirroring in a psychological self-help system
Meaningful gamification for psychological empowerment: exploring user affective experience mirroring in a psychological self-help system
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心理赋权的有意义的游戏化：探索心理自助系统中的用户情感体验镜像
DOI：
10.1108/intr-02-2020-0094
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发表时间：
2020-08
影响因子：
5.9
通讯作者：
Lin Ge
中科院分区：
文献类型：
--
作者：
Manning Li;Patrick Y. K. Chau;Lin Ge
目的受量化自我技术给我们日常生活带来的动态变化的启发，以及对这些应用所采用的人机交互设计机制进行更多研究的迫切需要，本研究探讨了用户情感体验镜像的价值，并考察了有意义游戏化在心理自助系统（PSS）中帮助人们缓解工作压力的赋权效应。在分析相关领域现有系统和理论的基础上，我们进行了混合方法研究，包括半结构化访谈、体验抽样实验和用户生物数据三角测量，以确定用户情感体验镜像的好处，并研究基于视觉冲击隐喻（VIM）的有意义游戏化对PSS用户的影响。对于游戏化的PSS，用户普遍认为VIM能够唤起更多的享受感、同理心、信任感和有用感，使他们能够更好地掌握和控制自己的情绪健康，特别是能够缓解他们的职业压力和提高他们的感知幸福感。随着时间的推移，基于vim的有意义的游戏化进一步提升了PSS的价值。将有意义的游戏化理论与心理授权理论结合在一起，研究结果强调pss中通过游戏化成功赋予用户权力在很大程度上取决于是否能够与用户建立更深层次和有意义的情感联系，简言之，“有意义的游戏化心理授权”。正如我们的研究框架所展示的那样，这种理解也为人机交互中的说服技术和人的影响策略的设计理论提供了启示。实践意义研究结果向从业者展示了如何最好地利用游戏化策略来与用户产生深刻的联系和共鸣。即使没有复杂的游戏玩法设计，有意义的游戏化机制（如VIM）也能够在获得用户赞赏的同时赋予用户权力，与他们建立更深层次的联系，并最终对预期的未来行为结果产生有说服力的影响。社会意义使用诸如基于vim的PSS之类的便利工具有效地管理工作压力对许多组织都是有益的，在很大程度上对社会也是有益的。原创性/价值本研究提出并实证证明了有意义游戏化对PSS用户的授权效应。在这项跨学科的研究中，综合了不同研究领域的理论，对新兴信息系统（如基于vim的PSS）的最佳设计策略有了更全面和多方面的理解。
PurposeInspired by the dynamic changes in our daily lives enabled via quantified-self technologies and the urgent need for more studies on the human-computer interaction design mechanisms adopted by these applications, this study explores the value of user affective experience mirroring and examines the empowerment effect of meaningful gamification in a psychological self-help system (PSS) that aids people in work stress relief.Design/methodology/approachBased on an analysis of the existing systems and theories in relevant fields, we conducted mixed-method research, involving semi-structured interviews, experience sampling experiments and user bio data triangulations, to identify the benefits of user affective experience mirroring and examine the impact of visual impact metaphor–based (VIM) meaningful gamification on PSS users.FindingsFor a gamified PSS, users generally perceive VIM as arousing more feelings of enjoyment, empathy, trust and usefulness, empowering them to gain more mastery and control over their emotional well-beings, especially with relieving their occupational stress and upbringing their level of perceived happiness. Overtime, VIM-based meaningful gamification further boosts such value of a PSS.Research limitations/implicationsWeaving together meaningful gamification and psychological empowerment theories, the results emphasized that successful empowerment of user through gamification in PSSs relies heavily on whether a deeper and meaningful affective connection can be established with the users, in short, “meaningful gamification for psychological empowerment”. Such an understanding, as demonstrated in our research framework, also sheds light on the design theories for persuasive technology and human influence tactics during human computer interactions.Practical implicationsThe results of the study demonstrate to practitioners how to make the best use of gamification strategies to deeply relate to and resonate with users. Even without complicated game-play design, meaningful gamification mechanisms, such as VIM facilitate the empowerment of users while gaining their appreciation, establishing a deeper connection with them and eventually generating persuasive effects on intended future behavioural outcomes.Social implicationsThe effective management of work-related stress with handy tools such as a VIM-based PSS can be beneficial for many organizations and, to a large extent, the society.Originality/valueThis study proposed and empirically demonstrated the empowerment effect of meaningful gamification for PSS users. In this cross-disciplinary study, theories from different research domains were synthesized to develop a more thorough and multi-faceted understanding of the optimal design strategies for emerging information systems like this VIM-based PSS.
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