Investigating the relationship between workplace conflict and employee agility: The role of enterprise social media

Investigating the relationship between workplace conflict and employee agility: The role of enterprise social media
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调查工作场所冲突与员工敏捷性之间的关系:企业社交媒体的作用

DOI:
10.1016/j.tele.2018.08.001
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发表时间:
2018-12
影响因子:
8.5
通讯作者:
Cai Zhao
Cai Zhao
中科院分区:
管理学2区
文献类型:
--
作者:
Abdul HameedPitafi;Liu Hefu;Cai Zhao

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本研究旨在探讨采用企业社交媒体(ESM)的企业中工作场所冲突与员工敏捷性之间的关系。使用信息处理的角度来看,本研究提出了一个模型,研究如何任务冲突和关系冲突与员工敏捷性,以及如何ESM调节这些关系。回归分析结果基于161名在工作场所采用ESM的受访者,并用于研究任务和关系冲突对员工敏捷性的影响。研究结果表明,关系冲突与员工敏捷性之间存在U型曲线关系。相反,任务冲突和员工敏捷性之间的关联是一个倒U形的关系。此外,任务冲突和员工敏捷性之间的联系是适度的ESM的使用,这样的曲线关系被削弱了ESM的使用。这项研究有助于现存的ESM文献调查工作场所的冲突和它的作用,在ESM环境中发展员工的敏捷性。研究结果表明,管理者应该实施适当的策略,以保持一定程度的冲突,以促进和实现员工的敏捷性。
The current research aims to investigate the relationship between workplace conflict and employee agility in firms that adopt enterprise social media (ESM). Using the information processing perspective, this study proposes a model for examining how task conflict and relationship conflict relate to employee agility and how ESM moderates these relationships. The regression analysis results are based on 161 respondents who adopted ESM in the workplace, and are used to examine the impact of task and relationship conflict on employee agility. The results show that relationship conflict has a U-shaped curvilinear relationship with employee agility. Conversely, the association between task conflict and employee agility is has an inverted U-shaped relationship. Moreover, the link between task conflict and employee agility is moderated by ESM usage, such that the curvilinear relationship is weakened by ESM usage. This study contributes to extant ESM literature by investigating workplace conflict and its role in developing employee agility in ESM environments. The findings indicate that managers should implement appropriate strategies to maintain a certain level of conflict in order to facilitate and achieve employee agility.
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