Delivery and Shipping Behaviour of Commercial Clients of the CEP Service Providers

Delivery and Shipping Behaviour of Commercial Clients of the CEP Service Providers
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CEP服务提供商商业客户的交付和运输行为

DOI:
10.1007/978-3-030-13535-5_15
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发表时间:
2019
期刊:
Advances in Production, Logistics and Traffic
影响因子:
--
通讯作者:
Liedtke G.
Liedtke G.
中科院分区:
--
文献类型:
--
作者:
Thaller C;Papendorf L;Dabidian P;Clausen U;Liedtke G.

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快递、快递和包裹 (CEP) 服务在过去十年中持续增长。德国境内运送的货物近 30 亿件,且呈上升趋势。进一步增长的原因之一是电子商务的蓬勃发展。随着网上购物行为的重要性日益增加,迄今为止,已经开展了大量研究,主要集中在电子商务领域私人家庭的送货和订购行为。目前,有几种家庭模型和特定于公司的数据集可用于分析和预测私人家庭的包裹递送。但企业仍然负责所有 CEP 服务的近一半。对于商业客户的交付和运输行为及其对 CEP 服务提供商的使用仍然缺乏了解。然而,在过去的十年中,商店的交付方式发生了巨大的变化。基于广泛的文献分析,我们确定了市场研究的概述差距和需求。
The courier, express and parcel (CEP) service continues its growing over the last decade. There are almost three billion deliveries shipped within Germany – with rising tendency. One reason for a further growing is the booming of e-commerce. As the importance of online shopping behaviour is growing, so far a lot of research has been carried out with main focus on delivery and ordering behaviour of private households in the e-commerce segment. At the moment, several household models and firm-specific datasets are available to analyse and to forecast parcel deliveries of private households. But businesses are still responsible for nearly half of all CEP services. There is still a lack of knowledge with regard to the delivery and shipping behaviour of commercial clients and their use of CEP service providers. However, the way shops are delivered has undergone an enormous change during the past decade. Based on an extensive literature analysis, we have identified the sketched gap and need for market research.
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