Impact of task characteristics on employee agility: the moderating effect of enterprise social media visibility

Impact of task characteristics on employee agility: the moderating effect of enterprise social media visibility
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任务特征对员工敏捷性的影响:企业社交媒体知名度的调节作用

DOI:
10.1108/intr-07-2020-0409
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发表时间:
2021-03
期刊:
影响因子:
5.9
通讯作者:
Hao Jie
Hao Jie
中科院分区:
计算机科学3区
文献类型:
--
作者:
Zhu Mengyi;Sun Yuan;Jeyaraj An;Hao Jie

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目的本研究旨在探讨企业社交媒体(ESM)背景下任务特征是否以及如何影响员工敏捷性。设计/方法/途径采用社交网络联系视角,探讨任务特征(即任务复杂性、任务相互依赖性和任务非常规性)如何通过促进社交网络联系(即工具性联系和表达性联系)影响员工敏捷性以及ESM可见性如何 缓和他们的关系。使用 Smart-PLS 3.2 分析了从工作场所 341 名 ESM 用户收集的数据。研究结果首先,任务复杂性、任务相互依赖性和任务非常规性对工具性和表达性联系产生积极影响,进而影响敏捷性;其次,相对于表达性关系,工具性关系对员工敏捷性的影响更大;最后,ESM可见性正向调节任务复杂性和任务非常规性对社交网络关系的影响。实际意义研究结果为组织管理者如何利用任务特征和ESM来提高员工敏捷性提供了指导,也为社交媒体设计者优化ESM功能以提高敏捷性提供了见解。原创性/价值本研究为解释任务特征和社交网络关系在企业中的作用提供了实证证据。 影响员工的敏捷性,从而澄清现有研究中不一致的发现。还研究了 ESM 可见性对任务特征和社交网络联系之间关系的调节作用,从而提供了关于 ESM 在组织中的积极作用的进一步见解。
PurposeThis study aims to explore whether and how task characteristics affect employee agility in the context of enterprise social media (ESM).Design/methodology/approachAdopting the social network ties perspective, this study examines how task characteristics (i.e. task complexity, task interdependence and task non-routineness) affect employee agility by promoting their social network ties (i.e. instrumental ties and expressive ties) and how ESM visibility moderates their relationships. Data gathered from 341 ESM users in workplaces were analyzed using Smart-PLS 3.2.FindingsFirst, task complexity, task interdependence and task non-routineness have positive effects on instrumental and expressive ties, which in turn influences agility; Second, instrumental ties have a stronger effect on employee agility relative to expressive ties; Finally, ESM visibility positively moderates the effects of task complexity and task non-routineness on social network ties.Practical implicationsThe findings provide guidance for organizational managers on how to use task characteristics and ESM to improve employee agility, as well as insights for social media designers to optimize ESM functions to improve agility.Originality/valueThis study provides empirical evidence to explain the roles of task characteristics and social network ties in influencing employee agility, thus clarifying the inconsistent findings in extant research. The moderating effects of ESM visibility on the relationships between task characteristics and social network ties are also examined, thus providing further insights on the positive role of ESM in organizations.
调查工作场所冲突与员工敏捷性之间的关系:企业社交媒体的作用
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