TQO A Socio-Technical Systems Framework for Quality Transformation

TQO 质量转型的社会技术系统框架

• 批准号: 9422337
• 负责人: Donald Falkenburg
• 金额: $ 32.12万
• 依托单位: Wayne State University
• 依托单位国家: 美国
• 项目类别: Continuing Grant
• 财政年份: 1995
• 资助国家: 美国
• 起止时间: 1995-02-01 至 1998-01-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=9422337&HistoricalAwards=false
• 关键词: TQO; Socio; Technical; Systems; Framework

This NSf project is focused on quality oriented product design with the specific objective of developing a better understanding of the interdependencies among technological and human/organizational/cultural variables within the automotive product design. The research builds upon a four year program of industry sponsored mission oriented research conducted by The Laboratory of Socio-Technical Systems Integration at Wayne State University in Detroit Michigan. In the current project, the laboratory team will take the next steps in building its research program, and extending knowledge made beyond General Motors and Ford to other parts of the American automobile industry. The specific of the project are as follows. 1) refine, formalize, and test propositions emerging from earlier work on factors that are critical to product design at the work group level; 2) to construct and field - validate a formal simulation model that incorporates the full suite of key variables that impact the timing and quality performance of product design work groups; 3) to strengthen the theoretical and methodological foundations of socio-technical systems theory, which is an important change methodology that is fully compatible with the quality principles and; 4) to improve, validate and transfer to industry the prototype management tools developed in earlier research. Research to meet these objective will be carried out at GM and Ford. At GM, the research team will utilize network analysis methodology and ethnohistorical mapping to examine longitudinally the nature of horizontal and vertical linkages between work groups involved in product design. At Ford the team will engage in both ethnographic and survey research designed to uncover the key variables that impact on timing and quality outcomes of work group performance in a finite segment of product design.( the Reliability Report Out process, a vital part of Ford's quality assurance program). The research will define variables in operational terms, measure them with selected indices and scales, determine relationships among variables using a variety of methodologies, and construct and test a formal simulation model. Each of these linked project will provide the automotive industry with new tools for managing the complex process of quality transformation, and will shed light on important questions in organizational science, including questions related to organizational and cultural change process.

该 NSf 项目专注于以质量为导向的产品设计，其具体目标是更好地理解汽车产品设计中技术和人类/组织/文化变量之间的相互依赖性。 该研究建立在密歇根州底特律韦恩州立大学社会技术系统集成实验室进行的为期四年的行业资助的任务导向研究计划的基础上。 在当前的项目中，实验室团队将采取下一步措施来建立其研究计划，并将知识扩展到通用汽车和福特以外的美国汽车工业的其他领域。 该项目具体情况如下。 1) 对工作组级别的产品设计关键因素的早期工作中提出的建议进行细化、形式化和测试； 2) 构建并现场验证正式的仿真模型，该模型包含影响产品设计工作组的时间和质量性能的全套关键变量； 3）加强社会技术系统理论的理论和方法基础，这是与质量原则完全兼容的重要变革方法论； 4）改进、验证早期研究中开发的原型管理工具并将其转移到行业。 通用汽车和福特将开展实现这些目标的研究。 在通用汽车，研究团队将利用网络分析方法和民族历史图谱来纵向研究参与产品设计的工作组之间水平和垂直联系的性质。 在福特，团队将从事人种学和调查研究，旨在揭示在产品设计的有限部分中影响工作组绩效的时间和质量结果的关键变量。（可靠性报告流程，福特质量保证计划的重要组成部分）。 该研究将以操作术语定义变量，使用选定的指数和尺度对其进行测量，使用各种方法确定变量之间的关系，并构建和测试正式的模拟模型。 这些相关项目中的每一个都将为汽车行业提供管理复杂的质量转型过程的新工具，并将阐明组织科学中的重要问题，包括与组织和文化变革过程相关的问题。