Conceptual Frameworks and Computational Support for Organizational Memories and Organizational Learning

这项研究调查了计算机对学习、工作和 合作 它侧重于实践社区（如局域网 管理人员和研究团队）作为组织内部和跨组织的子群体。它涉及 与特定社区合作，研究其实际和潜在的学习过程。 根据对这些观察和理论的解释和评估， 研究文献和以前的工作，该项目将开发和阐明一个新的 组织学习的计算支持的概念框架。研究 需要解决的问题包括：（1）如何获取知识， 工作;（2）如何保持不断变化的信息的及时性和实用性，以及（3）如何 主动、自适应地传递相关信息。为了评估和发展这个 框架，组织记忆将与这些合作创建 社区，包括（1）捕获和表示任务规范的机制， 工作工件和组通信;（2）从业者重新组织的设施 和维持记忆的有用性;（3）访问和传递的技术， 与当前任务相关的知识。该项目将扩展新兴的WWW 具有结构化网站交互性的技术， 信息、软件批评代理和最终用户可编程性。 最后 记忆和学习原型将在自然环境中进行评估。

This research investigates computer support for learning, working, and collaborating. It focuses on communities of practice (such as local area network managers and research teams) as subgroups within and across organizations. It involves work with specific communities to study their actual and potential learning processes. Based on the interpretation and assessment of these observations and theories from the research literature and previous work the project will develop and articulate a new conceptual framework for computational support of organizational learning. The research issues to be addressed include (1) how to capture knowledge and integrate the contexts of work; (2)how to sustain timeliness and utility of evolving information, and (3) how to deliver relevant information actively and adaptively. To assess and develop this framework, organizational memories will be created in collaboration with these communities, that include (1) mechanisms to capture and represent task specifications, work artifacts, and group communications; (2) facilities for practitioners to reorganize and sustain the usefulness of the memory; and (3)techniques of access and delivery for knowledge relevant to current tasks,. The project will extend emerging WWW technologies with structured web-site interactivity, version control of evolving information, software critiquing agents, and end-user programmability. Finally, the memory and learning prototypes will be assessed in naturalistic settings.