Conceptual Frameworks and Computational Support for Organizational Memories and Organizational Learning

这项研究调查了计算机对学习、工作和协作的支持。它侧重于将实践社区(如局域网管理人员和研究团队)作为组织内部和跨组织的子组。它涉及与特定社区合作，研究他们实际和潜在的学习过程。基于对研究文献和以前工作中的这些观察和理论的解释和评估，该项目将为组织学习的计算支持制定并阐明一个新的概念框架。需要解决的研究问题包括：(1)如何获取知识并整合工作背景；(2)如何保持不断演变的信息的及时性和实用性；(3)如何主动和自适应地传递相关信息。为了评估和发展这一框架，将与这些社区合作创建组织记忆，其中包括(1)捕获和表示任务规范、工作人工制品和群体交流的机制；(2)为从业人员重组和维持记忆的有用性的设施；以及(3)与当前任务相关的知识的获取和交付技术。该项目将利用结构化的网站互动性、不断发展的信息的版本控制、软件批评代理和最终用户的可编程性来扩展新兴的万维网技术。最后，记忆和学习原型将在自然环境中进行评估。

This research investigates computer support for learning, working, and collaborating. It focuses on communities of practice (such as local area network managers and research teams) as subgroups within and across organizations. It involves work with specific communities to study their actual and potential learning processes. Based on the interpretation and assessment of these observations and theories from the research literature and previous work the project will develop and articulate a new conceptual framework for computational support of organizational learning. The research issues to be addressed include (1) how to capture knowledge and integrate the contexts of work; (2)how to sustain timeliness and utility of evolving information, and (3) how to deliver relevant information actively and adaptively. To assess and develop this framework, organizational memories will be created in collaboration with these communities, that include (1) mechanisms to capture and represent task specifications, work artifacts, and group communications; (2) facilities for practitioners to reorganize and sustain the usefulness of the memory; and (3)techniques of access and delivery for knowledge relevant to current tasks,. The project will extend emerging WWW technologies with structured web-site interactivity, version control of evolving information, software critiquing agents, and end-user programmability. Finally, the memory and learning prototypes will be assessed in naturalistic settings.