Collaboration Resilience: Restoring Human Infrastructure with Technology

协作弹性：利用技术恢复人力基础设施

• 批准号: 0712876
• 负责人: Gloria Mark
• 金额: --
• 依托单位: University of California-Irvine
• 依托单位国家: 美国
• 项目类别: Continuing Grant
• 财政年份: 2007
• 资助国家: 美国
• 起止时间: 2007-09-01 至 2011-08-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=0712876&HistoricalAwards=false
• 关键词: Collaboration; Resilience; Restoring; Human; Infrastructure

In recent years, we have experienced major events that have disrupted critical infrastructures all over the world: 9/11, Hurricane Katrina, natural disasters, terrorist attacks, and numerous wars. These events have resulted in huge work disruptions with substantial economic costs. Such disruptions are not new. What is new is that we are now living in an age where networked mobile information and communication technologies (ICT) are nearly ubiquitous for many people worldwide. This research examines how human infrastructure, the patterns of relationships of people through various networks and social arrangements, can be repaired using ICTs when the environment is disrupted. In partnership with IBM Haifa (Israel), the primary data collection for this project will be an ethnographic field study of people's experience with the recent Israeli-Lebanese war. Analysis of these data will inform requirements for technologies that support people in their attempts at restoring their human infrastructure for accomplishing work following a major disruption. The key innovation in this research is its comprehensive and integrated view of the interplay between the human and technical infrastructures. Broader Impacts: Effective collaboration has a vital role in society and understanding how human infrastructure can be repaired in the aftermath of an environmental disruption will benefit people's lives in very real ways. These results can also help organizations to develop effective plans for restoring the human infrastructure for collaborative work.

近年来，我们经历了扰乱世界各地关键基础设施的重大事件：9/11事件、卡特里娜飓风、自然灾害、恐怖袭击和无数战争。这些事件造成了巨大的工作中断，带来了巨大的经济代价。这样的干扰并不新鲜。新鲜的是，我们现在生活在一个网络移动信息和通信技术(信通技术)对世界各地的许多人几乎无处不在的时代。这项研究考察了当环境被破坏时，如何使用信息和通信技术修复人类基础设施，即人们通过各种网络和社会安排的关系模式。与IBM Haifa(以色列)合作，该项目的主要数据收集工作将是对人们在最近的以色列-黎巴嫩战争中的经历进行人种学实地研究。对这些数据的分析将为支持人们在重大中断后恢复其人力基础设施以完成工作的技术需求提供信息。这项研究的关键创新之处在于它对人力和技术基础设施之间的相互作用的全面和综合的看法。更广泛的影响：有效的合作在社会中具有至关重要的作用，了解在环境破坏后如何修复人类基础设施将以非常真实的方式造福于人们的生活。这些成果还可以帮助组织制定有效的计划，以恢复协作工作的人力基础设施。