Services Science, Management, and Engineering (SSME) Research Workshop at SOLI2007 Conference, Aug. 27-29, 2007, Philadelphia, USA

这项研究建议支持一个致力于新兴服务科学、管理和工程领域的研讨会。它的主要目的是为一群来自学术界和产业界的领先学者创造和支持一个有效的场所，交流服务科学的观点，从而更好地了解服务科学、管理和工程。研讨会将举办三场会议(行业观点、学术观点和圆桌讨论)，以了解当前美国服务行业的需求，并探讨学者可以有效地应对服务研究和教育方面的挑战。此外，这个赞助小组将通过在2007年IEEE/INFORDS国际服务运营和物流会议和信息学会议(SOLI‘2007)上发表主题演讲和小组会议，与其他世界领先的学者进行交流。如果成功，研讨会和PI的后续工作将侧重于探索竞争性服务和服务系统的洞察，将促进服务研究的知识基础。由于将探索某些热点领域并确定相应的优先事项，一些政府研究计划(如NSF)和美国服务企业可能会将这些结果作为参考之一，以制定相应的未来研究议程。此外，由于不同学科的参与者将被选择性地从不同的大学邀请，因此合作成果将在增加PI和参与者课程方面对教育和培训产生非常积极的影响，这肯定有助于在全国和世界范围内进一步推动服务科学教育。

This research proposes to support a workshop dedicated to the emerging area of service science, management, and engineering. It essentially aims at creating and supporting an effective venue for a group of leading scholars from academics and industries to exchange points of view of Service Science so as to gain better insights of service science, management, and engineering in general. Three sessions (Industry Perspective, Academia Perspective, and Roundtable Discussion) will be organized at the workshop to learn the current US service industrial needs and explore what and how Academics can effectively act on the challenges in both service research and education. In addition, this sponsored group will communicate with other worldwide leading scholars by delivering keynotes and panel sessions at 2007 IEEE/INFORMS International Conference on Service Operations and Logistics, and Informatics (SOLI'2007).If successful, the workshop and PI's follow-on work with focus on the exploration of the insights of competitive service and service systems will advance the knowledge basis in service research. As certain hot-spot areas will be explored and corresponding priorities identified, some governmental research programs (e.g., NSF) and US service enterprises could potentially use the outcomes as one of references to develop corresponding future research agendas. Furthermore, as participants in a variety of disciplines will be selectively invited from different universities, thus the collaborative outcomes will produce very positive impact on education and training in terms of augmenting PI and participants' curricula, which certainly helps further promote Service Science education across the country and the world.