CISE-IIS: Creating a Knowledge Foundation for Citizen Services Research Programs in Government

CISE-IIS：为政府公民服务研究项目创建知识基础

• 批准号: 0956356
• 负责人: Theresa Pardo
• 金额: $ 11.48万
• 依托单位: SUNY at Albany
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2009
• 资助国家: 美国
• 起止时间: 2009-09-15 至 2011-02-28
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=0956356&HistoricalAwards=false
• 关键词: CISE; IIS; Creating; Knowledge; Foundation

Both the need and the opportunities for governments to understand and respond to citizens expectations have grown enormously. Technical innovation and social forces are creating a kind of perfect storm of new data for government agencies to cope with, coming from a convergence of rapidly expanding web-based service delivery, exploding capability of social media and mobile devices for network-based citizen feedback, and policy initiatives promoting greater use of network-based applications and infrastructure to promote transparency and citizen engagement. Government agencies are thus challenged with gathering, integrating, and interpreting rapidly growing, diverse data flows both to and from citizens across the knowledge life cycle, and using the results to improve performance.It is not clear what computational, analytical, and organizational capabilities agencies will need to cope with this expanding scale of citizen engagement, or what theory and research methods are most appropriate to understand the information received. The complexity of shifting interactions among technical and social developments requires understanding and strategies somewhat beyond our existing knowledge base. Service providers will need improved computational and analytical skills, strategies, and assessment methods, in short a new set of integrated computational and organizational capabilities. Researchers will need new frameworks to guide inquiry.The purpose of this project is therefore to build out the knowledge base available to government agencies and researchers. This will be done by assembling and reviewing existing research and best practices, building a research agenda for future work, and developing methods to enhance agency capabilities to conduct citizen research programs. The research team will collaborate with a Federal agency (General Services Administration - Office of Citizen Services) to identify the goals and capability issues from the agency perspective, and to develop the research agenda for building agency capabilities. This includes conducting pilot-type scale research with OSC to build capacity and test methods.Intellectual Merit This research addresses a critical problem that extend across information systems and organizational studies: How to gather, integrate, and interpret complex, dynamic data flows in ways that lead to enhanced organizational capabilities and improved performance. Theory that treats organizational capability and performance improvement recognizes the importance of information, but does not deal adequately with the capability or design of systems supplying the information. The wide range of technical challenges to integrating information across diverse sources are well recognized but the path to interoperable and adaptive systems remains largely unmapped. The research in these areas crosses organizational studies, computer and information science, and public administration.Broader ImpactGovernment agencies face an information environment that is vital to the success of their programs and at the same time challenges their capacity to cope with the volume and diversity of flows. They are expected to provide ever greater information to the public and at the same time seek and respond to ever greater levels of public engagement and feedback. There is a real prospect of rapidly growing public demand for both engagement and access, spurred by improved communication capability and stimulated by more responsive agency behavior. New information system strategies are needed to cope with such increases in scale and complexity. This research will respond to this need by treating the information systems themselves as integrated organizational and computational entities. This approach will provide an enhanced knowledge base for developing these improved systems as well as the capabilities for information gathering and integration strategies in the organizations themselves.

政府了解和回应公民期望的需求和机会都大大增加。技术创新和社会力量正在为政府机构创造一种新数据的完美风暴，来自快速扩展的基于网络的服务交付，社交媒体和移动的设备用于基于网络的公民反馈的爆炸性能力，以及促进更多地使用基于网络的应用程序和基础设施以促进透明度和公民参与的政策倡议。因此，政府机构面临着收集、整合和解释在知识生命周期中流向和来自公民的快速增长的多样化数据流的挑战，并利用结果来提高绩效。目前尚不清楚机构需要什么样的计算、分析和组织能力来科普这种不断扩大的公民参与规模，或者什么样的理论和研究方法最适合于理解所接收的信息。技术和社会发展之间不断变化的相互作用的复杂性要求我们在某种程度上超越现有知识基础的理解和战略。服务提供商需要改进的计算和分析技能、策略和评估方法，简而言之，就是一套新的集成计算和组织能力。研究人员将需要新的框架来指导调查，因此，本项目的目的是建立政府机构和研究人员可用的知识库。这将通过收集和审查现有的研究和最佳做法，为未来的工作建立一个研究议程，并制定方法，以提高机构的能力，进行公民研究计划。研究小组将与一个联邦机构（总务管理局-公民服务办公室）合作，从机构的角度确定目标和能力问题，并制定建设机构能力的研究议程。这包括与OSC进行试点型规模的研究，以建立能力和测试方法。智力优点这项研究解决了一个关键问题，延伸到整个信息系统和组织研究：如何收集，整合，并解释复杂的，动态的数据流的方式，导致增强组织能力和提高性能。处理组织能力和绩效改进的理论认识到信息的重要性，但没有充分处理提供信息的系统的能力或设计。整合不同来源的信息所面临的各种技术挑战已得到充分认识，但通往可互操作和自适应系统的道路在很大程度上仍没有规划。在这些领域的研究跨越组织研究，计算机和信息科学，公共administration.Broader ImpactGovernment机构面临的信息环境，是至关重要的，他们的计划的成功，并在同一时间挑战他们的能力，以科普流量的数量和多样性。他们被期望向公众提供更多的信息，同时寻求和回应更大程度的公众参与和反馈。由于通信能力的提高和机构反应更迅速的行为，公众对参与和获取的需求有真实的前景迅速增长。需要新的信息系统战略来科普规模和复杂性的增加。本研究将通过将信息系统本身视为集成的组织和计算实体来响应这种需求。这一办法将为开发这些改进的系统提供更好的知识基础，并为各组织本身的信息收集和整合战略提供能力。