Doctoral Dissertation Research: Hospice Care Workers and Emotion Management in the Workplace

博士论文研究：临终关怀工作者和工作场所的情绪管理

• 批准号: 1129541
• 负责人: Don Grant II
• 金额: $ 0.97万
• 依托单位: University of Arizona
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2011
• 资助国家: 美国
• 起止时间: 2011-08-01 至 2013-05-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1129541&HistoricalAwards=false
• 关键词: Doctoral; Dissertation; Research; Hospice; Care

Proposal 1129541 - AbstractDoctoral Dissertation Research: Hospice Care Workers and Emotion Management in the WorkplaceHow do emotions factor into the daily lives of workers within caring occupations? This project uses the case of hospice care workers to understand the ways that workers divide emotional tasks, the consequences of experiencing emotions at work, the factors that mitigate negative consequences of emotionally difficult work, and strategies workers use to make work meaningful. Using mixed qualitative (participant observation and semi-structured interviews) and quantitative (closed-ended survey) data collection techniques, this work will rely on, challenge, and help refine the concept of emotional labor, which includes producing or displaying organizationally supported feelings as well as creating the conditions under which others have particular feelings. Ultimately, the project aims to produce a better understanding of the conditions under which emotional experiences at work are detrimental to workers, and the conditions under which they are useful. Additionally, this project will examine the ways that individuals' personal characteristics, occupational positions, and organizational policies structure the amounts and kinds of emotional labor performed, the consequences, and the strategies for dealing with emotional labor. Hospice, an end-of-life care option that emphasizes quality of life and utilizes teams to meet the needs of patients, is an ideal case for this analysis as it is an especially emotional workplace and the structure of hospice organizations requires extensive collaboration with others. Broader ImpactThe broader impacts of this research include improving the experiences of hospice and other care workers through explicitly assessing policies and organizational structures that make work difficult or worthwhile. Exjperiences can also be improved as a result of analyzing the ways that different kinds of workers in different kinds of positions deal with emotions and the consequences of emotional labor. By looking at the diverse ways in which emotions factor into the experiences of a diverse set of workers, this project contributes to a larger dialogue about how to make work in any service or helping occupation more rewarding.

提案1129541 - AbstractDoctoral Dissertation Research：临终关怀工作者和情绪管理在工作场所如何做情绪因素到日常生活中的工人在护理职业？本项目以临终关怀工作者为例，了解工作者如何划分情感任务，在工作中体验情感的后果，减轻情感困难工作的负面影响的因素，以及工作者使工作有意义的策略。 使用混合定性（参与者观察和半结构化访谈）和定量（封闭式调查）数据收集技术，这项工作将依赖，挑战，并帮助完善情绪劳动的概念，其中包括生产或显示组织支持的感觉以及创造条件，使他人有特殊的感觉。最终，该项目旨在更好地了解工作中的情绪体验对工人有害的条件，以及它们有用的条件。此外，本项目将研究个人的个人特征，职业地位和组织政策结构的方式进行的情绪劳动的数量和种类，后果，以及处理情绪劳动的策略。 临终关怀是一种强调生活质量并利用团队满足患者需求的临终关怀选择，是这种分析的理想案例，因为它是一个特别情绪化的工作场所，临终关怀组织的结构需要与他人进行广泛的合作。 更广泛的影响这项研究的更广泛的影响包括改善临终关怀和其他护理工作者的经验，通过明确评估政策和组织结构，使工作困难或值得。通过分析不同岗位、不同工种的员工处理情绪的方式以及情绪劳动的后果，也可以丰富经验。 通过研究情绪因素影响不同工人体验的不同方式，该项目有助于就如何使任何服务或帮助职业的工作更有价值进行更广泛的对话。