CHS: Small: Methods to Enhance Teamwork in Computer-Mediated International Collaboration

这项研究将借鉴对团队动态的理解，开发新的干预措施，帮助国际团队克服协作挑战。通信工具和社交媒体有可能使人们能够跨越国家、文化和语言的界限进行流畅的互动，这在过去是困难的，如果不是不可能的话。在以计算机为媒介的组织中，来自全球各地的团队现在共同解决共同的问题，每个人都带来了自己的观点和专业知识。然而，尽管新媒体有望实现跨国界和跨文化的互动，但这种潜力很大程度上未能实现。多文化团队面临着社会习俗、工作风格、权力关系和对话规范不匹配的挑战，这可能会导致误解，对团队成员之间的关系和团队工作的质量产生负面影响。该项目将产生跨越地理和文化界限进行交流的新工具和知识，将向研究界和公众广泛提供。就像成功的团队一起工作，使他们的消息的信息内容扎根一样，他们同样需要一起工作，建立对彼此行为的情感意义的共同理解。特别是，团队调节互动动态的能力被发现是其表现的重要预测因素。该项目将通过开发关于人们如何利用技术跨越文化边界进行交流和合作的新理论和理解，为计算机中介通信和计算机支持的合作工作领域做出贡献。它将通过开发新的技术和工具来提高团队管理其交互的能力，从而促进团队成员之间更好的关系和更好的结果，从而促进人机交互、信息科学和相关领域的发展。它还将提供新的工具，以实时评估团队互动中的情感协调，并提供干预措施，以改善团队功能。最后，这项工作将探索围绕团队动态的实时自动评估的新技术问题。

This research will draw from understanding of moment-by-moment team dynamics to develop new interventions to help international teams overcome collaboration challenges. Communication tools and social media have the potential to allow people to interact fluidly across national, cultural and linguistic boundaries in ways that would have been difficult if not impossible in the past. In computer-mediated organizations, teams of people from across the globe now work together on common problems, each bringing his or her own perspective and expertise. Despite the promise of new media for interaction across national and cultural boundaries, however, much of this potential fails to be realized. Multicultural teams are challenged by mismatches in social conventions, work styles, power relationships and conversational norms, which can lead to misunderstandings that negatively affect relationships among team members and the quality of group work. This project will lead to new tools and knowledge for communication across geographic and cultural boundaries that will be made widely available to the research community and general public. Just as successful teams work together to ground the informational content of their messages, they need to likewise work together to build a shared understanding about the affective meaning of each other's behavior. Particularly a team's ability to regulate its interaction dynamics has been found to be a significant predictor of its performance. This project will contribute to the fields of computer-mediated communication and computer-supported cooperative work by developing new theories and understandings of how people use technology to communicate and collaborate across cultural boundaries. It will contribute to human-computer interaction, information science, and related fields through the development of new techniques and tools for improving a team's ability to regulate its interaction, thereby leading to better relationships among teammates and better outcomes. It will also contribute novel tools to evaluate coordination of affect in team interaction in real time and to provide interventions to improve team functioning. Finally, the work will explore new technical issues around real-time automated assessment of team dynamics.