CHS: Small: Methods to Enhance Teamwork in Computer-Mediated International Collaboration

本研究将借鉴对团队动态的理解，开发新的干预措施，帮助国际团队克服协作挑战。通信工具和社交媒体有可能使人们跨越国家、文化和语言界限流畅地互动，这在过去即使不是不可能，也是很困难的。在以计算机为媒介的组织中，来自全球各地的人员组成的团队现在一起解决共同的问题，每个人都有自己的观点和专业知识。然而，尽管新媒体有望跨越国家和文化界限进行互动，但这种潜力的很大一部分未能实现。多元文化团队面临着社会习俗、工作方式、权力关系和对话规范不匹配的挑战，这可能导致误解，对团队成员之间的关系和团队工作质量产生负面影响。该项目将为跨越地理和文化界限的交流提供新的工具和知识，这些工具和知识将广泛提供给研究界和公众。就像成功的团队一起工作来建立他们信息的信息内容一样，他们同样需要一起工作来建立对彼此行为的情感意义的共同理解。特别是一个团队调节其互动动态的能力已被发现是其表现的重要预测因素。本项目将通过发展关于人们如何使用技术进行跨文化交流和协作的新理论和理解，为计算机媒介通信和计算机支持的合作工作领域做出贡献。它将通过开发新技术和工具来提高团队调节其互动的能力，从而改善团队之间的关系和更好的结果，从而为人机交互，信息科学和相关领域做出贡献。它还将提供新的工具来实时评估团队互动中的情感协调，并提供干预措施以改善团队功能。最后，该工作将探索围绕团队动态的实时自动评估的新技术问题。

This research will draw from understanding of moment-by-moment team dynamics to develop new interventions to help international teams overcome collaboration challenges. Communication tools and social media have the potential to allow people to interact fluidly across national, cultural and linguistic boundaries in ways that would have been difficult if not impossible in the past. In computer-mediated organizations, teams of people from across the globe now work together on common problems, each bringing his or her own perspective and expertise. Despite the promise of new media for interaction across national and cultural boundaries, however, much of this potential fails to be realized. Multicultural teams are challenged by mismatches in social conventions, work styles, power relationships and conversational norms, which can lead to misunderstandings that negatively affect relationships among team members and the quality of group work. This project will lead to new tools and knowledge for communication across geographic and cultural boundaries that will be made widely available to the research community and general public. Just as successful teams work together to ground the informational content of their messages, they need to likewise work together to build a shared understanding about the affective meaning of each other's behavior. Particularly a team's ability to regulate its interaction dynamics has been found to be a significant predictor of its performance. This project will contribute to the fields of computer-mediated communication and computer-supported cooperative work by developing new theories and understandings of how people use technology to communicate and collaborate across cultural boundaries. It will contribute to human-computer interaction, information science, and related fields through the development of new techniques and tools for improving a team's ability to regulate its interaction, thereby leading to better relationships among teammates and better outcomes. It will also contribute novel tools to evaluate coordination of affect in team interaction in real time and to provide interventions to improve team functioning. Finally, the work will explore new technical issues around real-time automated assessment of team dynamics.