CHS: Small: Methods to Enhance Teamwork in Computer-Mediated International Collaboration

这项研究将从对团队动态的理解中汲取经验，以制定新的干预措施，帮助国际团队克服协作挑战。通信工具和社交媒体有可能使人们能够以过去很难甚至不可能的方式跨越国家、文化和语言界限进行流畅的互动。 在以计算机为媒介的组织中，来自地球仪各地的团队现在一起解决共同的问题，每个人都带来了自己的观点和专业知识。 然而，尽管新媒体有望实现跨越国家和文化界限的互动，但这种潜力大部分未能实现。 多元文化团队面临着社会习俗、工作风格、权力关系和对话规范不匹配的挑战，这可能导致误解，对团队成员之间的关系和团队工作质量产生负面影响。 该项目将产生新的跨地理和文化界限交流的工具和知识，并将广泛提供给研究界和公众。就像成功的团队一起工作，以基础的信息内容的信息，他们也需要一起工作，以建立一个共同的理解，对情感的意义，彼此的行为。特别是一个团队的能力，以调节其互动动态已被发现是一个显着的预测其性能。该项目将通过发展新的理论和理解人们如何使用技术跨越文化界限进行沟通和合作，为计算机介导的沟通和计算机支持的合作工作领域做出贡献。 它将通过开发新技术和工具来提高团队调节其互动的能力，从而改善队友之间的关系和更好的结果，从而为人机交互，信息科学和相关领域做出贡献。它还将有助于新的工具，以评估协调的影响，在团队互动的真实的时间，并提供干预措施，以改善团队的运作。 最后，这项工作将围绕团队动态的实时自动评估探索新的技术问题。

This research will draw from understanding of moment-by-moment team dynamics to develop new interventions to help international teams overcome collaboration challenges. Communication tools and social media have the potential to allow people to interact fluidly across national, cultural and linguistic boundaries in ways that would have been difficult if not impossible in the past. In computer-mediated organizations, teams of people from across the globe now work together on common problems, each bringing his or her own perspective and expertise. Despite the promise of new media for interaction across national and cultural boundaries, however, much of this potential fails to be realized. Multicultural teams are challenged by mismatches in social conventions, work styles, power relationships and conversational norms, which can lead to misunderstandings that negatively affect relationships among team members and the quality of group work. This project will lead to new tools and knowledge for communication across geographic and cultural boundaries that will be made widely available to the research community and general public. Just as successful teams work together to ground the informational content of their messages, they need to likewise work together to build a shared understanding about the affective meaning of each other's behavior. Particularly a team's ability to regulate its interaction dynamics has been found to be a significant predictor of its performance. This project will contribute to the fields of computer-mediated communication and computer-supported cooperative work by developing new theories and understandings of how people use technology to communicate and collaborate across cultural boundaries. It will contribute to human-computer interaction, information science, and related fields through the development of new techniques and tools for improving a team's ability to regulate its interaction, thereby leading to better relationships among teammates and better outcomes. It will also contribute novel tools to evaluate coordination of affect in team interaction in real time and to provide interventions to improve team functioning. Finally, the work will explore new technical issues around real-time automated assessment of team dynamics.