I-Corps Teams: AskMe Now Enabling live affordable video customer support over off the shelf technology

这项i-Corps技术的重要意义在于，它极大地促进了在单个控制中心和多个地理上分散的远程位置之间部署直接双向视频/音频通信，以满足各种业务需求，并因此成倍增加。这项技术促进了实时实时视频客户支持和客户参与；公司网站上聊天或实时视频工具的使用增加表明了客户所追求的这一点。该项目使更多的组织能够利用实时视频对话的优势，通过更好地为客户提供服务并在全球市场上更具竞争力来有效地支持客户和扩大市场。为了促进对潜在客户的主动检测，该技术将从所有远程位置向控制中心提供连续的视频流。在专家建议稀缺和/或资源昂贵的情况下，这项技术可以大大提高这种资源的利用率、可用性和可访问性，成本大大低于将人员部署到每个地点的成本。该i-Corps团队相信，拟议的产品将是一种基于订阅的新型网络技术，使组织能够使用现成的便携式设备通过互联网访问建立和管理交互式实时双向视频/音频对话。该团队进一步相信，该产品可以提供一个简单的基于Web的解决方案，支持多种应用程序，如互动营销、安全礼宾、购物中心目录和实时客户支持等。该团队打算利用i-Corps的资金参加相关的行业会议，并在美国市场的不同部门进行客户访谈。该团队的最终目标是在国家层面验证：对建议技术的需求和接受度，客户是否愿意使用视频解决方案作为客户解决方案的一种手段，以及美国的零售店是否需要客户服务解决方案。

The significance of this I-Corps technology lies in its potential to dramatically facilitate and thus multiply the deployment of direct 2-way video/audio communication between a single control center and several geographically dispersed remote locations to fulfill a wide variety of business needs. This technology facilitates real time live video customer support as well as customer engagement; something that customers seek as shown by the increased use of chat or live video tools at company websites. This project enables more organizations to leverage the benefits of live video conversations to effectively support their clients and expand their markets by better serving their customers and becoming more competitive in the global markets. To facilitate this proactive detection of potential customers the technology will provide continuous video feeds from all the remote locations to the control center. In situations where expert advice is scarce and/or an expensive resource, this technology could dramatically increase the utilization, availability and accessibility of this resource at a cost significantly lower than that of deploying personnel to every location.This I-Corps team believes that the proposed product will be a novel subscription-based web technology enabling organizations to establish and manage interactive real-time two-way video/audio conversations using off-the-shelf portable devices over Internet access. This team further believes that the product could provide a simple web-based solution enabling a myriad of applications such as; Interactive Marketing, Security Concierges, Mall Directories and Live Customer Support among many others. The team intends to use the I-Corps funds to participate in related industry conferences and to conduct customer interviews in different sectors of the USA market. The ultimate goal of the team is to validate, at a national level: the need and acceptance of the proposed technology, that customers are willing to use video solutions as a means for a customer solution, and that retail stores in the USA have a need for a customer service solution.