I-Corps Teams: AskMe Now Enabling live affordable video customer support over off the shelf technology

I-Corps Teams：AskMe Now 通过现成技术提供经济实惠的实时视频客户支持

• 批准号: 1623781
• 负责人: Bienvenido Velez-Rivera
• 金额: $ 5万
• 依托单位: University of Puerto Rico Mayaguez
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2016
• 资助国家: 美国
• 起止时间: 2016-02-15 至 2016-07-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1623781&HistoricalAwards=false
• 关键词: Corps; Teams; AskMe; Now; Enabling

The significance of this I-Corps technology lies in its potential to dramatically facilitate and thus multiply the deployment of direct 2-way video/audio communication between a single control center and several geographically dispersed remote locations to fulfill a wide variety of business needs. This technology facilitates real time live video customer support as well as customer engagement; something that customers seek as shown by the increased use of chat or live video tools at company websites. This project enables more organizations to leverage the benefits of live video conversations to effectively support their clients and expand their markets by better serving their customers and becoming more competitive in the global markets. To facilitate this proactive detection of potential customers the technology will provide continuous video feeds from all the remote locations to the control center. In situations where expert advice is scarce and/or an expensive resource, this technology could dramatically increase the utilization, availability and accessibility of this resource at a cost significantly lower than that of deploying personnel to every location.This I-Corps team believes that the proposed product will be a novel subscription-based web technology enabling organizations to establish and manage interactive real-time two-way video/audio conversations using off-the-shelf portable devices over Internet access. This team further believes that the product could provide a simple web-based solution enabling a myriad of applications such as; Interactive Marketing, Security Concierges, Mall Directories and Live Customer Support among many others. The team intends to use the I-Corps funds to participate in related industry conferences and to conduct customer interviews in different sectors of the USA market. The ultimate goal of the team is to validate, at a national level: the need and acceptance of the proposed technology, that customers are willing to use video solutions as a means for a customer solution, and that retail stores in the USA have a need for a customer service solution.

这种I-Corps技术的重要性在于它有可能极大地促进并因此成倍增加单个控制中心和几个地理上分散的远程位置之间的直接双向视频/音频通信的部署，以满足各种各样的业务需求。这项技术促进了真实的实时视频客户支持以及客户参与;客户寻求的东西，如公司网站上聊天或实时视频工具的使用增加所示。该项目使更多的组织能够利用实时视频对话的优势，通过更好地服务客户并在全球市场上更具竞争力来有效地支持客户并扩大市场。为了促进这种对潜在客户的主动检测，该技术将从所有远程位置向控制中心提供连续的视频馈送。在专家意见稀缺和/或资源昂贵的情况下，这项技术可以大大提高利用率，该I-Corps团队认为，拟议的产品将是一种新颖的基于订阅的Web技术，使组织能够建立和管理交互式实时双向视频/通过互联网接入使用现成的便携式设备进行音频对话。该团队进一步认为，该产品可以提供一个简单的基于网络的解决方案，使无数的应用程序，如;互动营销，安全礼宾，商场目录和现场客户支持等。该团队打算利用I-Corps的资金参加相关的行业会议，并在美国市场的不同领域进行客户访谈。该团队的最终目标是在全国范围内验证：对拟议技术的需求和接受度，客户愿意使用视频解决方案作为客户解决方案的手段，以及美国的零售店需要客户服务解决方案。