SHF: Small: RUI: Before, during, and after requirements elicitation interviews: a comprehensive support for improving the quality of requirements

SHF：小：RUI：需求启发访谈之前、期间和之后：为提高需求质量提供全面支持

• 批准号: 1718377
• 负责人: Paola Spoletini
• 金额: $ 39.99万
• 依托单位: Kennesaw State University Research and Service Foundation
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2017
• 资助国家: 美国
• 起止时间: 2017-08-15 至 2023-07-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1718377&HistoricalAwards=false
• 关键词: SHF; Small; RUI; Before; during

Requirements engineering is the set of activities concerned with determining and communicating the expectations for a new or modified product, and the contexts in which it will be used. Requirements elicitation, i.e., the practice of collecting these features, called requirements, is the first of these activities and is recognized as a critical and difficult stage in the development of software systems. Among the available elicitation techniques, interviews with stakeholders are the most commonly used in practice. Normally, they involve two actors: a customer and a requirements analyst; and their goal is to allow the knowledge transfer from the first to the second one so that the analyst can collect precise, correct, and complete requirements. The importance of interviews is widely recognized and many of the factors that might affect the knowledge transfer in interviews have been analyzed. However, a comprehensive approach to improve the effectiveness and the quality of requirements elicitation interviews has not been studied yet. This research aims at filling this gap by providing a set of novel techniques and tools to support the analyst before, during, and after the interview.The "before support" is concretized in developing a training for students and inexperienced analysts to teach them, with a hands-on approach, how to perform interviews, how to avoid the most common mistakes, and how to recognize ambiguous situations and exploit them to discover hidden knowledge. This part of the research includes also the creation of a course for undergraduate students to allow them to better develop their skills as analysts. The "during support" is a tool-based approach which uses biofeedback and voice analysis to help the analyst during the interview in identifying the increasing level of frustration in the customer, which might cause mistrust in the analyst. Finally, the "after support" consists of a protocol that uses an external observer to analyze recorded interviews to extract additional knowledge from them and possibly to identify additional common mistakes. This research has the potential to dramatically improve the requirements elicitation process, and consequently the software development process. This can lead to better software, thus benefiting the large segment of the population that uses and relies on software.

需求工程是一系列有关确定和传达新产品或使用环境的期望的活动。要求启发，即收集这些功能的实践，称为要求，是这些活动中的第一个，被认为是软件系统开发的关键且困难的阶段。在可用的启发技术中，对利益相关者的访谈是实践中最常用的。通常，他们涉及两个演员：客户和需求分析师；他们的目标是允许知识从第一个到第二个转移，以便分析师可以收集精确，正确和完整的要求。 访谈的重要性得到了广泛认可，并且已经分析了可能影响访谈中知识转移的许多因素。但是，尚未对提高要求启发访谈的有效性和质量的全面方法进行研究。 This research aims at filling this gap by providing a set of novel techniques and tools to support the analyst before, during, and after the interview.The "before support" is concretized in developing a training for students and inexperienced analysts to teach them, with a hands-on approach, how to perform interviews, how to avoid the most common mistakes, and how to recognize ambiguous situations and exploit them to discover hidden knowledge. 研究的这一部分还包括为本科生创建一门课程，以使他们能够更好地发展自己的分析师技能。 “在支持期间”是一种基于工具的方法，该方法使用生物反馈和语音分析在访谈中帮助分析师确定客户的挫败感不断提高，这可能会导致分析师的不信任。最后，“支持”由一个协议组成，该协议使用外部观察者分析记录的访谈以从中提取其他知识，并可能确定其他常见错误。这项研究有可能显着改善需求启发过程，从而促进了软件开发过程。这可以导致更好的软件，从而使大量使用和依赖软件的人群受益。

项目成果

The Way it Makes you Feel Predicting Users’ Engagement during Interviews with Biofeedback and Supervised Learning

使用生物反馈和监督学习预测用户参与度的方式

• DOI: 10.1109/re48521.2020.00016
• 发表时间: 2020
• 期刊: 2020 IEEE 28th International Requirements Engineering Conference (RE
• 作者: Girardi, Daniela;Ferrari, Alessio;Novielli, Nicole;Spoletini, Paola;Fucci, Davide;Huichapa, Thaide
• 通讯作者: Huichapa, Thaide

Interview Review: Detecting Latent Ambiguities to Improve the Requirements Elicitation Process

• DOI: 10.1109/re.2017.15
• 发表时间: 2017-09
• 期刊: 2017 IEEE 25th International Requirements Engineering Conference (RE)
• 作者: Alessio Ferrari;P. Spoletini;Beatrice Donati;Didar Zowghi;S. Gnesi

Learning Requirements Elicitation Interviews with Role-Playing, Self-Assessment and Peer-Review

• DOI: 10.1109/re.2019.00015
• 发表时间: 2019-09
• 期刊: 2019 IEEE 27th International Requirements Engineering Conference (RE)
• 作者: Alessio Ferrari;P. Spoletini;Muneera Bano;Didar Zowghi

Strategies, Benefits and Challenges of App Store-inspired Requirements Elicitation

受 App Store 启发的需求获取的策略、优势和挑战

• DOI: 10.1109/icse48619.2023.00114
• 发表时间: 2023
• 期刊: IEEE
• 作者: Ferrari, Alessio;Spoletini, Paola
• 通讯作者: Spoletini, Paola

Using Argumentation to Explain Ambiguity in Requirements Elicitation Interviews

• DOI: 10.1109/re.2017.27
• 发表时间: 2017-09
• 期刊: 2017 IEEE 25th International Requirements Engineering Conference (RE)
• 作者: Yehia Elrakaiby;Alessio Ferrari;P. Spoletini;S. Gnesi;B. Nuseibeh