RAPID: Hurricane Harvey and Organizational Resilience

RAPID：哈维飓风和组织弹性

• 批准号: 1760512
• 负责人: Marya Doerfel
• 金额: $ 16.86万
• 依托单位: Rutgers University New Brunswick
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2017
• 资助国家: 美国
• 起止时间: 2017-11-15 至 2018-10-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1760512&HistoricalAwards=false
• 关键词: RAPID; Hurricane; Harvey; Organizational; Resilience

This project examines organizational processes associated with building stronger and more strategic communication networks to enhance the ability for organizations to adapt to significant changes wrought by disruptive events. The project is novel in its way to develop understanding of the characteristics of how organizations communicate and how information flows within and among organizations dealing with natural disasters. When communities experience disruptive events like natural disasters, the organizations that are part of the community also suffer. How do organizations recover in the short-term and long-term and what role does their recovery play in the community's recovery and resilience? While it seems obvious that organizations, such as businesses, civil organizations, and public agencies, would have a significant role, that role is not as well understood as it must be for the benefit of communities, organizations, and recovery efforts. The tendency is to focus on developing strategies for single organizations without sufficient consideration of the inter-organizational networks that are a pillar to the whole community. This work involves an innovative combination of qualitative interviews, participant observation, and social network analysis techniques to identify the key roles of brokers, isolates, and cliques in the immediate and long-term recovery of organizations within the community. The results will contribute to practical strategies for building organizational and community capacity in the aftermath of disruptive events. This work will also advance theory and method generally about interorganizational networks while developing the science of resilience using a network based approach. Hurricane Harvey represented a significant and disruptive natural disaster that seriously affected business and community organizations around the Houston area. This project takes a network-based approach to understand organizational resilience against disruptive events, and how communication networks within and between organizations facilitate or hinder the immediate and long-term recovery from the disruptive event. Communicating through social networks and the way in which organizations are linked through their information sharing can inform national efforts to strengthen the ability of communities and organizations to function effectively in challenging circumstances. The project will use a mixed-method approach to characterize organizational communication characteristics. In particular, it will analyze existing organizational documents as one way to map out the basic social networks the organization employs to support information flows with key stakeholder groups. The research will then use in-situ observations and interviews with key organizational partners that make up stakeholder networks of impacted organizations to develop further understanding of resilience in terms of communication and network characteristics within and between organizations. Interviews with the stakeholders will also be used to determine the criterion of effective recovery. Network analysis will be conducted to link communication patterns with recovery outcomes.

该项目审查了与建立更强大和更具战略性的通信网络有关的组织流程，以提高组织适应破坏性事件造成的重大变化的能力。该项目以新颖的方式增进对各组织如何沟通的特点以及信息如何在处理自然灾害的各组织内部和之间流动的了解。当社区经历自然灾害等破坏性事件时，作为社区一部分的组织也会受到影响。组织如何在短期和长期内恢复，它们的恢复在社区的恢复和复原力中发挥什么作用？虽然企业、民间组织和公共机构等组织显然将发挥重要作用，但这种作用并没有得到充分理解，因为它必须有利于社区、组织和恢复工作。目前的趋势是侧重于为单个组织制定战略，而没有充分考虑作为整个社区支柱的组织间网络。这项工作涉及定性访谈，参与者观察和社交网络分析技术的创新组合，以确定经纪人，隔离和集团在社区内组织的即时和长期恢复中的关键作用。评估结果将有助于制定在破坏性事件发生后建设组织和社区能力的实际战略。这项工作还将普遍推进有关组织间网络的理论和方法，同时使用基于网络的方法发展弹性科学。飓风哈维是一场严重的破坏性自然灾害，严重影响了休斯顿地区的商业和社区组织。该项目采取基于网络的办法，以了解组织对破坏性事件的复原力，以及组织内部和组织之间的通信网络如何促进或阻碍从破坏性事件中立即和长期恢复。通过社交网络进行沟通以及各组织通过信息共享建立联系的方式，可以为国家努力加强社区和组织在具有挑战性的环境中有效运作的能力提供信息。该项目将使用混合方法的方法来描述组织沟通的特点。特别是，它将分析现有的组织文件，作为一种方法来绘制出组织用来支持与关键利益相关者群体的信息流的基本社交网络。然后，这项研究将利用实地观察和与构成受影响组织利益攸关方网络的主要组织伙伴的访谈，从组织内部和组织之间的沟通和网络特点的角度进一步了解复原力。与利益攸关方的访谈也将用于确定有效恢复的标准。将进行网络分析，将通信模式与恢复成果联系起来。