FW-HTF-RM: Collaborative Research: Augmenting Social Media Content Moderation

FW-HTF-RM：协作研究：增强社交媒体内容审核

• 批准号: 1928434
• 负责人: Libby Hemphill
• 金额: $ 34.77万
• 依托单位: Regents of the University of Michigan - Ann Arbor
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2019
• 资助国家: 美国
• 起止时间: 2019-10-01 至 2024-09-30
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=1928434&HistoricalAwards=false
• 关键词: FW; HTF; RM; Collaborative; Research

Around the world, users of social media platforms generate millions of comments, videos, and photos per day. Within this content is dangerous material such as child pornography, sex trafficking, and terrorist propaganda. Though platforms leverage algorithmic systems to facilitate detection and removal of problematic content, decisions about whether to remove content, whether it's as benign as an off-topic comment or as dangerous as self-harm or abuse videos, are often made by humans. Companies are hiring moderators by the thousands and tens of thousands work as volunteer moderators. This work involves economic, emotional, and often physical safety risks. With social media content moderation as the focus of work and the content moderators as the workers, this project facilitates the human-technology partnership by designing new technologies to augment moderator performance. The project will improve moderators' quality of life, augment their capabilities, and help society understand how moderation decisions are made and how to support the workers who help keep the internet open and enjoyable. These advances will enable moderation efforts to keep pace with user-generated content and ensure that problematic content does not overwhelm internet users. The project includes outreach and engagement activities with academic, industry, policy-makers, and the public that ensure the project's findings and tools support broad stakeholders impacted by user-generated content and its moderation.Specifically, the project involves five main research objectives that will be met through qualitative, historical, experimental, and computational research approaches. First, the project will improve understanding of human-in-the-loop decision making practices and mental models of moderation by conducting interviews and observations with moderators across different content domains. Second, it will assess the socioeconomic impact of technology-augmented moderation through industry personnel interviews. Third, the project will test interventions to decrease the emotional toll on human moderators and optimize their performance through a series of experiments utilizing theories of stress alleviation. Fourth, the project will design, develop, and test a suite of cognitive assistance tools for live streaming moderators. These tools will focus on removing easy decisions and helping moderators dynamically manage their emotional and cognitive capabilities. Finally, the project will employ a historical perspective to analyze companies' content moderation policies to inform legal and platform policies.This award reflects NSF's statutory mission and has been deemed worthy of support through evaluation using the Foundation's intellectual merit and broader impacts review criteria.

在世界各地，社交媒体平台的用户每天产生数百万条评论、视频和照片。这些内容中包含儿童色情、性贩卖和恐怖主义宣传等危险材料。尽管平台利用算法系统来帮助检测和删除有问题的内容，但是否删除内容的决定通常是由人类做出的，无论是像离题评论一样温和的内容，还是像自我伤害或虐待视频一样危险的内容。公司正在招聘数以千计的版主，其中数以万计的人担任志愿者版主。这项工作涉及经济、情感和人身安全风险。该项目以社交媒体内容审核为工作重点，以内容主持人为工作人员，通过设计新技术来增强主持人的表现，促进了人与技术的合作伙伴关系。该项目将提高版主的生活质量，增强他们的能力，并帮助社会了解适度决策是如何做出的，以及如何支持帮助保持互联网开放和愉快的工作人员。这些进展将使审查工作能够跟上用户生成的内容的步伐，并确保有问题的内容不会淹没互联网用户。该项目包括与学术界、产业界、政策制定者和公众的外联和参与活动，以确保项目的发现和工具支持受用户生成内容及其调节影响的广泛利益相关者。具体地说，该项目涉及五个主要研究目标，将通过定性、历史、实验和计算研究方法来实现。首先，该项目将通过对不同内容领域的主持人进行访谈和观察，提高对人在循环中的决策实践和缓和的心理模型的理解。其次，它将通过行业人员访谈来评估技术强化的温和政策的社会经济影响。第三，该项目将测试干预措施，以减少人类主持人的情绪负担，并通过一系列利用压力缓解理论的实验来优化他们的表现。第四，该项目将为直播主持人设计、开发和测试一套认知辅助工具。这些工具将专注于消除简单的决定，并帮助主持人动态管理他们的情感和认知能力。最后，该项目将从历史的角度分析公司的内容审查政策，为法律和平台政策提供信息。该奖项反映了NSF的法定使命，并通过使用基金会的智力优势和更广泛的影响审查标准进行评估，被认为值得支持。

项目成果

Why do volunteer content moderators quit? Burnout, conflict, and harmful behaviors

• DOI: 10.1177/14614448221138529
• 发表时间: 2022-12
• 期刊: New Media & Society
• 作者: Angela M. Schöpke-Gonzalez;Shubham Atreja;Han Na Shin;Najmin Ahmed;Libby Hemphill