SCC-CIVIC-PG Track A: Jitney+: Redesign of a Legacy Mobility Service for Lower-income Communities in the Post-COVID Digital Age

城市环境中的低收入社区长期难以获得流动性和相关的低生活质量指标。原则上，按需拼车服务可以通过创建一个高效、实时的市场-将司机与请求匹配起来-来解决这些问题。然而，这些社区的现实情况大相径庭，因为这些主要由外部企业主运营的服务的趋势是，由于安全观念和用户缺乏信任等原因，避免在低收入社区获得提货。该项目专注于如何增强这些社区内的居民提供互联移动解决方案的能力，并调查他们的特定需求和目前尚未充分了解的运营限制。这项工作的总体目标是为社区合作伙伴创建一个有效的协作平台，以便与研究人员(来自工程、社会科学和计算机科学)、行业合作伙伴和政策制定者交流他们的移动性挑战和机会，并引导这些参与制定一项为期一年的针对低收入社区的定制点对点移动解决方案多边试点项目的具体计划。这项工作的整体性质包括研究互联流动的社会方面，以及如何创建连贯的社会技术解决方案，以及如何通过伴随的社会研究来衡量这些解决方案的成功。如果成功，这项规划工作及其随后的试点项目将使该国许多低收入社区的流动性得到转变，并有助于建立一个更公平、更有效率、最终更繁荣的国家。为了克服低收入社区的移动性挑战，需要对植根于这些社区的按需服务采取授权方法。为此，该项目创建了一个网络基础设施，帮助资本和劳动力从这些低收入社区中产生，并以与社区资源和需求兼容的方式将流动性需求和资源联系在一起。特别是，该项目将规划一项以社区为重点的创新拼车服务--Jitney+。这项服务有效地将社区社交图与资源图和位置图连接起来，解决了(1)司机和乘客之间的信任问题，(2)数字鸿沟，(3)与访问位置和时间有关的安全问题，以及与新冠肺炎感染有关的安全问题。这是通过促进社区合作伙伴、大学研究人员、行业合作伙伴和城市官员之间的有效合作来实现的，重点是芝加哥南部和伊利诺伊州香槟县的社区。该项目由公民创新挑战计划Track A-社区和机动性支持：通过NSF和能源汽车运输部办公室的合作，提供更好的机动性选择，以解决住房负担能力和工作之间的空间不匹配问题。该奖项反映了NSF的法定使命，并通过使用基金会的智力优势和更广泛的影响审查标准进行评估，被认为值得支持。

Low income communities in urban environments chronically struggle with access to mobility and the correlated low quality of life metrics. In principle, on-demand ride-sharing services can address these issues by creating an efficient, real-time market—matching drivers with requests. However, the reality for these communities is far different, as the tendency in these services, primarily run by external business owners, is to avoid pickups in low income communities due to safety perception, and lack of trust among users to name a few. This project focuses on ways to empower the residents within these communities to offer connected mobility solution, and investigate their specific needs and operational constraints that are not currently understood enough. The overarching objective of this work is to create an effective collaboration platform for community partners to communicate their mobility challenges and opportunities with researchers (from engineering, social sciences and computer science), industry partners and policy makers, and to steer these engagements towards a concrete plan for a one-year multi-sided pilot project on customized peer-to-peer mobility solutions for low income communities. The holistic nature of this work includes studies on the societal aspects of connected mobility, and how coherent sociotechnical solutions can be created and how their success can be measured by accompanying social studies. If successful, this planning work and its following pilot project will enable transformation in the mobility of many low income communities in the country, and contribute to a more equitable, more efficient, and eventually more prosperous nation. To overcome the mobility challenges in low-come communities, an empowering approach to on-demand services rooted in these communities is needed. To this end, this project creates a cyberinfrastructure that help the capital and labor arise from within these low-income communities, and mobility demands and resources are linked in a way that is compatible with community resources and needs. In particular, this project will plan an innovative community-focused ride-sharing service—Jitney+. This service effectively connects the community social graph with the resources graph, and the location graph, and addresses (1) the issue of trust among the drivers and passengers, (2) the digital divide and (3) safety concerns related the location and time of access and also to COVID-19 infection. This is done by facilitating effective collaboration among community partners, university researchers, industry partners, and city officials, with the focus on communities in the south side of Chicago and in Champaign County in Illinois. This project is supported by the CIVIC Innovation Challenge program Track A - Communities and Mobility: Offering Better Mobility Options to Solve the Spatial Mismatch Between Housing Affordability and Jobs through a collaboration between NSF and the Department of Energy Vehicle Transportation Office.This award reflects NSF's statutory mission and has been deemed worthy of support through evaluation using the Foundation's intellectual merit and broader impacts review criteria.