EAGER: SAI: Illuminated Devices: A Sociotechnical Approach to Empowering Digital Citizens and Strengthening Digital Infrastructure

EAGER：SAI：照明设备：增强数字公民能力和加强数字基础设施的社会技术方法

• 批准号: 2122034
• 负责人: Kelly Steelman
• 金额: $ 29.96万
• 依托单位: Michigan Technological University
• 依托单位国家: 美国
• 项目类别: Standard Grant
• 财政年份: 2021
• 资助国家: 美国
• 起止时间: 2021-08-01 至 2024-07-31
• 项目状态: 已结题
• 来源: https://www.nsf.gov/awardsearch/showAward?AWD_ID=2122034&HistoricalAwards=false
• 关键词: EAGER; SAI; Illuminated; Devices; Sociotechnical

Strengthening American Infrastructure (SAI) is an NSF Program seeking to stimulate human-centered fundamental and potentially transformative research that strengthens America’s infrastructure. Effective infrastructure provides a strong foundation for socioeconomic vitality and broad quality of life improvement. Strong, reliable, and effective infrastructure spurs private-sector innovation, grows the economy, creates jobs, makes public-sector service provision more efficient, strengthens communities, promotes equal opportunity, protects the natural environment, enhances national security, and fuels American leadership. To achieve these goals requires expertise from across the science and engineering disciplines. SAI focuses on how knowledge of human reasoning and decision making, governance, and social and cultural processes enables the building and maintenance of effective infrastructure that improves lives and society and builds on advances in technology and engineering.Newcomers to our nation’s digital infrastructure need training and support. Community institutions like libraries can help digital learners, but COVID showed that progress is difficult without face-to-face access. This project aims to make the benefits of a community-based digital tutoring program available anywhere by having learners connect to tutors simply and directly through their digital devices, with available support at every step. The project will develop a lightweight digital portal that offers the learner a direct connection to human tutors that will be accessible even to those with no previous experience with digital devices. These services will improve digital knowledge and skills, increase confidence, and decrease digital anxiety. The designed system will involve a lightweight, cross-platform digital portal that offers the learner a connection to human tutors. To allow personalized help, the portal will allow the tutor to see what the person is trying to do on the device. Learners will also be able to use the camera to show a tutor what they are looking at in order to receive help with other digital devices. For the learner, all features will be designed in a way that reduces distraction and keeps the focus on learning. While the project will concentrate on direct tutor-learner interaction via the portal, the system will be designed to allow future AI-based automated supplements to human tutoring. The project team unites researchers in human factors psychology, sociology, and computer science with library and workforce development professionals who are on the front lines of helping citizens navigate information infrastructure. Development of the Illuminated system will follow a Design-Based Research approach, where test results from real users inform and drive new changes to the system. Testing will include feedback from a number of underserved digital groups: rural residents, older adults, and Native American communities.This award reflects NSF's statutory mission and has been deemed worthy of support through evaluation using the Foundation's intellectual merit and broader impacts review criteria.

加强美国基础设施（SAI）是NSF的一项计划，旨在促进以人为本的基础和潜在的变革性研究，以加强美国的基础设施。有效的基础设施为社会经济活力和广泛改善生活质量奠定了坚实的基础。强大、可靠和有效的基础设施刺激私营部门创新，促进经济增长，创造就业机会，提高公共部门服务提供的效率，加强社区建设，促进机会平等，保护自然环境，增强国家安全，并推动美国的领导地位。为了实现这些目标，需要来自科学和工程学科的专业知识。SAI专注于人类推理和决策，治理以及社会和文化过程的知识如何使建设和维护有效的基础设施，改善生活和社会，并建立在技术和工程的进步。我们国家的数字基础设施的新人需要培训和支持。像图书馆这样的社区机构可以帮助数字学习者，但COVID表明，如果没有面对面的访问，就很难取得进展。该项目旨在通过让学习者通过他们的数字设备简单直接地连接到导师，在每一步都提供支持，从而使基于社区的数字辅导计划的好处在任何地方都可用。该项目将开发一个轻量级的数字门户，为学习者提供与人类导师的直接连接，即使是那些以前没有数字设备经验的人也可以访问。 这些服务将提高数字知识和技能，增强信心，减少数字焦虑。设计的系统将涉及一个轻量级的，跨平台的数字门户，为学习者提供与人类导师的连接。为了允许个性化的帮助，门户将允许导师看到这个人试图在设备上做什么。学习者还可以使用摄像头向导师展示他们正在看的东西，以便通过其他数字设备获得帮助。对于学习者来说，所有功能都将以减少分心并保持专注于学习的方式设计。虽然该项目将专注于通过门户网站进行直接的教师-学习者交互，但该系统的设计将允许未来基于人工智能的自动化补充人类辅导。该项目团队将人因心理学、社会学和计算机科学的研究人员与图书馆和劳动力发展专业人员联合起来，他们站在帮助公民浏览信息基础设施的第一线。照明系统的开发将遵循基于设计的研究方法，其中来自真实的用户的测试结果通知并驱动系统的新变化。测试将包括来自一些服务不足的数字群体的反馈：农村居民，老年人和美洲原住民社区。该奖项反映了NSF的法定使命，并通过使用基金会的知识价值和更广泛的影响审查标准进行评估，被认为值得支持。

项目成果

Illuminated Devices: A Sociotechnical System to Broaden Access to Digital Assistance

发光设备：扩大数字援助获取范围的社会技术系统

• 发表时间: 2022
• 期刊: Proceedings of the 15th International Conference on Computer-Supported Collaborative Learning-CSCL 2022
• 作者: Pontious, D.;Thelen, K.;Bettin, B.;Steelman, K.;Ureel, L.;Wallace, C.
• 通讯作者: Wallace, C.