The nature and consequences of interruptions and multi-tasking

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This project aims to generate new evidence of the nature and consequences of interruptions and multitasking in safety-critical clinical environments. Interruptions are ubiquitous in modern work environments. Multitasking, particularly with information technology, is now an attribute prized by many. However, there are increasing concerns that interruptions and multitasking contribute to errors and work inefficiency. Significant gaps in our understanding of these relationships inhibit action to improve work productivity and safety. This project plans to measure the effects of these work practices, and to develop methods, statistical approaches and theory. It also plans to propose practical strategies to support safe and efficient work processes.