Development of an evaluation model for assessing the effectiveness of ICT to integrate services and improve service performance and client experience

开发评估模型，评估ICT整合服务、改善服务绩效和客户体验的有效性

• 批准号: LP120200814
• 负责人: Prof Johanna Westbrook
• 金额: $ 23.45万
• 依托单位: Macquarie University
• 依托单位国家: 澳大利亚
• 项目类别: Linkage Projects
• 财政年份: 2012
• 资助国家: 澳大利亚
• 起止时间: 2012-08-21 至 2018-02-28
• 项目状态: 已结题
• 来源: https://dataportal.arc.gov.au/RGS/Web/Grants/LP120200814
• 关键词: Development; evaluation; model; assessing; effectiveness

This research will deliver a new evaluation model for assessing how best to use information technology in service organisations to improve service co-ordination, performance and clients’ experiences. It focuses on information technology use in the aged and community care sector which is critically in need of these benefits.

这项研究将提供一个新的评估模式，以评估如何最好地利用信息技术在服务机构，以改善服务的协调，性能和客户的经验。它的重点是信息技术在老年人和社区护理部门的使用，这是迫切需要这些好处。