An ethnographic investigation into the everyday work and communication cultures of public transport transit guards: reducing risk and injury

这项研究在地方和国家层面上提高了工人和乘客的公共交通安全。过境警卫面临的主要健康和安全风险是对他们的袭击，或在他们目睹的袭击中进行干预时造成的伤害。传统的举措并没有对伤害率产生很大的影响，但文化和沟通变革战略提供了潜在的前进途径。减少事故的策略会给社区带来明显的利益和竞争优势。对这些挑战的有效管理有助于招聘和留住合适的员工，提高盈利能力。其好处包括降低公共交通成本，增加客运量，并对环境产生积极影响。

This research improves the safety of public transport for workers and passengers with flow-on benefits at local and national levels. The main health and safety risk transit guards face is attacks upon them, or injury incurred while intervening in assaults they witness. Conventional initiatives have not impacted greatly on injury rates but culture and communication change strategies offer potential ways forward. Strategies that reduce incidents confer clear community benefits and competitive advantage. Effective management of such challenges assists with the recruitment and retention of appropriate staff, improving profitability. Benefits include reduced costs of public transport, increased passenger load, and positive environmental impacts.