Service Ecosystems Management for Collaborative Process Improvement

澳大利亚政府机构目前正在探索简化其业务流程的机会。一种很有希望的办法是改进基于服务支持技术的跨机构流程。该项目将利用昆士兰政府对设计服务生态系统的要求以及方法和管理概念，得出组织内生态系统的一般框架。虽然重点将放在政府流程上，但该项目将超越这一范围，在澳大利亚组织中更广泛地采用服务生态系统。这将导致降低流程成本和风险，并将利用对新收入来源的探索，例如共享服务和奖励计划。

Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in Australian organisations. This will lead to reduced process costs and risks and will leverage the exploration of new revenue streams, e.g. shared services and reward schemes.