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Professional Liability of Counsellor : Socio-Legal Perspectives

辅导员的专业责任：社会法律视角

基本信息

批准号：
06802004
负责人：
MINAMIKATA Satoshi
金额：
$ 0.9万
依托单位：
Niigata University
依托单位国家：
日本
项目类别：
Grant-in-Aid for General Scientific Research (C)
财政年份：
1994
资助国家：
日本
起止时间：
1994 至 1995
项目状态：
已结题

项目摘要

This research is the first phase of the main research aiming at a socio-legal study on the nature of counselling/advising services for clients who have difficulties in maintaining 'good' relationships with family members or friends. In particular, the main research focuses on counsellors'/advisers' roles and their professional liability when their assistance is claimed as causing damages to their clients. As the first step, brochures or literature from 110 of 248 counselling/advising agencies located in central Tokyo were examined in this research.The collected materials show the following findings :(1) Agencies provide fairly clear information on the purpose of counselling/advising services, the ways of access to the services, the methods employed in counselling/advising services and the fee.(2) Agencies fail to provide sufficient information on what results could be achieved through the services.(3) Counselling/advising services vary in their principles, methods and achievements.(4) Nothing stated on 'legal issues' relating to the services.Due to the lack of sufficient information above-mentioned, it is likely to happen that the expectation of clients may differ from the services provided by the agencies. In consequence, a client may dispute with the counsellor/advisor for claiming compensation. Judging from the nature of the services stated in the publication of the agencies, 'professional liability' of counsellors/advisers will become the main issue of the disputes in some cases. For the purpose of sorting out such disputes, there are three approaches available ; based on the principle of torts/negligence, contract law and consumer protection low.

这项研究是主要研究的第一阶段，目的是对在与家人或朋友保持“良好”关系方面有困难的客户提供咨询/咨询服务的性质进行社会法律研究。特别是，主要的研究集中在咨询师/顾问的角色和他们的专业责任，当他们的协助被要求对其客户造成损害。作为第一步，本研究检查了位于东京市中心的248家咨询/咨询机构中的110家的小册子或文献。收集到的资料显示以下发现：(1)各机构就咨询/咨询服务的目的、获得服务的途径、咨询/咨询服务采用的方法和收费提供了相当明确的信息。(2)各机构未能提供充分的资料说明通过这些服务可以取得何种结果。(3)辅导/谘询服务的原则、方法和成效各不相同。(4)与服务有关的“法律问题”未作任何说明。由于上述信息不足，很可能会出现客户的期望与机构提供的服务不一致的情况。因此，客户可能会与辅导员/顾问就索赔提出争议。从各机构公布的服务性质来看，在某些情况下，顾问的“专业责任”将成为争议的主要问题。为了解决这类争端，有三种方法可供选择；基于侵权/过失原则，合同法与消费者保护原则。