E-competences and imparting e-competences in medium-sized local administrations

联邦结构、复杂的法律和法规以及大量涉及的利益相关者使公共部门数字化成为一项重大挑战，尤其是在德国。在这方面，事实证明，公职人员的电子政务能力(e-能力)是数字化项目和整个公共部门数字化的决定性成功因素。以前关于电子能力的研究，特别是框架，以及电子能力培训，包括电子政务校园，对中等城镇的具体挑战提供的附加值有限。一方面，中等规模城镇在确定能力需求时，有必要考虑地方结构和行政任务。另一方面，需要调整安置战略，使公职人员具备适当的能力，并为他们提供持续培训。“未来智慧城镇”研究小组内的分项目“中型地方行政当局的电子能力和传授电子能力”(“能力”)开发了一个可配置的参考模型，显示中型地方行政当局所有角色的必要电子能力，并根据中型城镇标准，建立典型的角色-能力简介，以便行政当局能够满足在内部和与公民和公司接触时提供以客户为导向的服务的数字要求。此外，该分项目还涉及公职人员如何成功地获得这些电子能力的问题。因此，该分项目可以提高中等城市整体的电子能力，从而利用数字化的可能性来实现更高效的流程和更方便市民的服务。这在几个方面有助于中等规模城镇的宜居性。市民和企业申请和使用行政服务的时间必须减少。他们认为公共管理在数字方面很有能力，这可以增加信任。同样，提高效率所节省的资金可以投资于福利贡献更高的商品，如教育、文化和体育。由于中等城镇在结构和服务提供方面也不同，必须针对特定的中等城镇规范地形成特定角色的电子能力服务束。为此，有必要使要开发的参考模型可配置，即可根据标准进行调整。参考模型包括特定于中型城镇的任务、角色、数据和流程，以及有效提供对利益攸关方友好的服务的适当调解技术。

Federal structures, complex laws, and regulations as well as a large number of involved stakeholders make the public sector digitalisation a major challenge, especially in Germany. In this context, the e-government competence (e-competence) of public officials is proving to be a decisive success factor for digitalization projects and public sector digitalization as a whole. Previous research on e-competence, in particular frameworks, and e-competence training, including the eGov-Campus, offer limited added value for the specific challenges in medium-sized towns. On the one hand, it is necessary for medium-sized towns that local structures and administrative tasks are considered when defining competence needs. On the other hand, there is a need for adapted placement strategies to equip public officials with the appropriate competences and to provide them with continuous training.The sub-project "e-competences and imparting e-competences in medium-sized local administrations" ("Competences") within the research group "Future Smart Towns" develops a configurable reference model that shows the necessary e-competences for all roles in medium-sized local administrations and, depending on medium-sized town criteria, prototypical role-competence profiles so that the administrations can meet the digital requirements for providing customer-oriented services internally and at the interface to citizens and companies. In addition, the sub-project also addresses the question of how public officials can successfully acquire these e-competences. The sub-project can thus achieve an increase in the e-competence of a medium-sized town as a whole, so that the possibilities of digitalisation are exploited for more efficient processes and more citizen-friendly services. This contributes to the liveability of a medium-sized town in several ways. Citizens and businesses have to spend less time applying for and using administrative services. They perceive the public administration as digitally competent, which can lead to an increase in trust. Similarly, savings from increased efficiency can be invested in goods with a higher welfare contribution, such as education, culture, and sports. Since medium-sized towns are also not homogeneous in their structure and service provision, the role-specific e-competence service bundle must be formed criterion-dependently for specific medium-sized towns. For this purpose, it is necessary to make the reference model to be developed configurable, i.e. adaptable according to the criteria. The reference model includes tasks, roles, data, and processes specific to medium-sized towns as well as adequate mediation techniques for the efficient provision of stakeholder-friendly services.